Brandon Orme Email & Phone Number

United States

Lindon, Utah, United States

Lindon, Utah, United States

Having advanced to the service manager position I now am responsible for the technician department and the customer service department. I now coordinate a team of three to four team leads who assist in the daily operation of these departments. The number of employees I now support now stretch from our office in Lindon to both coasts of the United States..

Provo, Utah Area

Now managing the team I was on, I coordinate 20 technicians in the pursuit of helping our customers with their computer issues. Establish schedules, coach representatives and run training meetings. I keep the department moving forward.

Similar position as My Fast PCDiagnose and fix problems with customer’s computers specifically focussing on malware removal.Resolve issues over the phone with customers while connecting to their computer with remote software.Leadership position, responsible for assigning cases to other technicians to ensure a smooth flow of work.

Connect to a customer’s computer through a screen sharing program to diagnose a problemEliminate malicious software while at the same time, optimizing the system to work at its full potentialMake sure to resolve any specific issues the customer has specifically requestedInform the customer what has been done and how that will translate on a day to day basis

Take inbound calls from customers to assist with technical troubleshooting and general account maintenanceKeep up to date on changing company policies to answer customer's questions efficiently and accuratelyAfter three months at vivint I moved into the advanced technical department, a position usually designated for employees who have worked for six.

After achieving the highest rank for our group, my job was to take care of the cadetsCoordinate drill practices and competitionsEnsure that cadets remain on task and focused while still having funBe available to help with the various concerns of the cadetsTeach leadership qualities to the other cadets, much of the time by example

Aviation Science, Aviation

Bachelors of Science degree achieved.

High School Diploma