Brandon Overton Email & Phone Number

Evansville, In, Us

Us

As an IT Support Technician, I provide technical expertise and solutions to clients across various industries, ensuring their IT systems run smoothly and efficiently. My role encompasses troubleshooting, project implementation, and network management, with a focus on delivering excellent service and improving IT operations.Responsibilities & Achievements:• Resolved hardware, software, and network issues through remote and on-site support, minimizing client downtime.• Managed IT projects, including server installations, printer configurations, and office equipment deployments, tailored to client needs.• Configured and maintained network systems (LAN/WAN), routers, switches, and firewalls to ensure secure and efficient connectivity.• Deployed and configured business-critical applications like Office 365, QuickBooks, and custom software for various industries.• Installed and configured desktops, laptops, servers, printers, and networking equipment for seamless functionality.• Recovered critical data and resolved system failures using advanced troubleshooting techniques.• Developed detailed documentation and standard operating procedures to streamline IT workflows and improve service delivery.• Supported multi-location operations by managing remote deployments and coordinating installations across sites.Skills & Expertise:• Advanced troubleshooting for hardware, software, and network issues.• Proficient in network administration, including configuring routers, switches, and firewalls.• Expertise in deploying cloud-based solutions and managing client applications.• Strong documentation and organizational skills to support efficient IT operations.• Exceptional project management, balancing multiple priorities and deadlines.This role has allowed me to enhance my technical expertise and develop a proactive approach to problem-solving while delivering excellent customer service.

Evansville, In, Us

In addition to role as IT Systems Technician listed below, this role introduced more project work in order to further support our companies beyond that of a IT Systems Technician. This included a few Systems Administrator tasks and training.Delivered Results:• Scheduled Test and Production Monthly Patching for Workstations every Month for Microsoft Updates along with Software Updates Through Baramundi Management Console.• Managed the PXE Environment and kept OS up to date with the latest releases by modifying the Windows 10 image as needed and testing/deploying it by using an In-Place Upgrade feature of Baramundi to upgrade the OS of each station.• Handled all New Hire, Transfer, Name Changes, and Termination Requests as part of the Employee Life Cycle.• Took on tickets that Level 1 Technicians have escalated and helped Level 1 Technicians in their role with training and picking up slack when necessary.• Used Veeam Backup & Replication to restore Files and Mailboxes in the event that somebody had accidentally deleted an item or needed one restored to a previous version.• Used VCenter to take a snapshot of a server before making major changes (Such as an upgrade to a software that we use on a server etc).• Patching our VDI Environment by updating the Golden Standard Image in VDI VCenter and then taking a snapshot to update our Desktop Pools in VMware Horizon.• Helped to Migrate our Ticketing System from Service Desk Plus to Vivantio by creating categories and subcategories to report on, creating automated workflows and checklists for our tickets to go through to make things more user friendly for the technicians as well as the end user when putting in a Problem or Service Request.• Created Standard Operating Procedures and How To documents for certain aspects of the job to make sure one could find out how to do certain procedures correctly as well as know how to do certain things within the company that all technicians should be able to do.

Evansville, In, Us

Support Southwestern Healthcare, Southwestern Behavioral Healthcare, and Hillcrest entities with the IT Support they need to function as best as possible. This includes imaging desktop and laptop computers with updated Windows 10 OS and making sure phones and iPads were set up for the uses that the entities needed. We are expected to keep up with all documentation pertaining to our jobs and functions of our jobs as well as solve problems and issues that may occur with employees and their IT Equipment.Delivered Results:• Rollout of Microsoft LAPS to better the security of the workstations to manage local admin passwords.• Helped to migrate around 500 clients from Sophos Antivirus to Sentinel One Antivirus on all workstations and laptops in the company within a week.• Company Purchase Orders Created and Managed by Approvals from CIO from various Sites and Service Representatives.• Deployed Software and Updates using Baramundi Management Console

Evansville, Indiana, Us

As an Application Support Analyst, I can identify, analyze, design, and maintain cost-effective information technology procedures that align with business initiatives and corporate strategies.My position as an Application Support Analyst at ETFCU includes the following responsibilities: • Schedule, monitor, and develop as needed batch jobs for Fiserv DNA daily and nightly processing, end of month processing and end of year processing as needed. Performed troubleshooting on processing issues. • Design, develop, test, and analyz the Fiserv DNA Core processing system based on related user and system design specifications. • Provide user maintenance for all Core and Ancillary software packages. • Manage updates to, issues with and any questions regarding various databases used at ETFCU. • Manage upgrades and troubleshooting issues on other ancillary systems as assigned. • Troubleshoot and resolve operational problems/system requirements. • Participate in testing and implementation of systems/applications to assure accuracy, integrity, and completeness. • Develop and maintain documentation describing system features, procedures, testing, changes, and corrections. • Train users and validate ability to use and run applications.

Evansville, Indiana, Us

Support ETFCU and Liberty Financial users with any tier 1 and tier 2 issues as well as set up new users with computer hardware with software and PXE images specific to their role at the credit union. Company hardware is tracked in specific software tracking databases and is properly disposed of so that no data can be retrieved from any company equipment leaving the organization. Each laptop is encrypted and set up for each individual user by sitting with them and showing them how to use the laptop and access company files from home. Technology Specialists are expected to be the front line of IT and are expected to take proper documentation procedures on any and all issues/setups that are performed.

Us

This position includes supporting users at an corporate international level and includes administration tasks such as workstation hardening and managing user access throughout our systems. I was included in many projects such as the implementation of Plex ERP across the company and security tasks to help with administration of this newly implemented cloud based system. Also a part of my responsibilities was to help with setting up all hardware such as user workstations (Desktops/Laptops) as well as mobile hardware (iPhones, iPads) which uses a Mobile Device Management (MDM) System. As I was a part of the Helpdesk, I also got a lot of experience in troubleshooting issues as well as experience being on call 24/7 for any issues that may occur. This position also has presented me with experience with SOX Compliance and has kept me interested in Information Security by keeping me wanting to learn more.

Manager-In-Charge; Closed Store; Put out Stock; Rotated Products; Kept Store Clean; Organized Backroom; Worked in all Departments; Assisted Customers

Cleaned Tables; Washed Dishes; Helped Customers; Cleaned Restaurant; Laundry