Brandon Owen, Cd Email and Phone Number

• Manage and cultivate over one hundred department managers and staff across ten departments, including the Starbucks Licensed business.• Oversee Online Ecommerce curbside grocery pickup at the store level by training and implementing order success best practices.• Organized and guided activities such as sales promotions requiring coordination with other department managers.• Orchestrated administrative activities directly related to making products or providing services.• Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency.• Prepared staff work schedules and assigned specific duties.• Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.• Established and implemented departmental policies, goals, objectives, and procedures in conjunction with board members, organization officials and staff members.• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.• Participated in ongoing training to enhance own job skills and knowledge.

• Deployed on several operations that required many types of roles to be filled. From problem solving, and command and control in high stress situations • Called upon during COVID OP Laser response, G20 Security detail around Pearson International Airport, • Deployed to the UK on Operation Pond Jump to cross train with the British Armed Forces • Participated in cross-training with the Unites States Armed Forces and The Australian Defense Force • Expert in small arms and firearms through military up to and including grenades machine guns, rocket launchers, and vehicles.• Received daily order updates and then disseminated them to the team. This required reconnaissance missions or updates from the intelligence community.• Participation in the Change of Colours (regimental flag) with His Majesty King Charles (at the time, The Prince of Wales), ceremonial tour in Europe and lunch with King Charles• Remembrance Day parades including King Charles in Ottawa, and was the speaker for many events with high- ranking delegates• Participated in community relations building during public military events in Mississauga and Toronto in an effort to raise awareness about the role of military reservists.• Interviewed by CP24 regarding the opening of a new armory in Mississauga, ON and the role of the military reserves in the local community.• Delivered invites to journalists/reporters to attend interviews with members of the Canadian Forces and their stories to share with Toronto residents at the Canadian National Exhibition.• Participated in school University, College, and Career Fairs to inform students about the numerous employment prospects in the Canadian Armed Forces.• Provided best practices and informed the recruiting team of deficiencies, marketing methods, and engagement accomplishments.• Created content for social media, print materials, and communications for internal and external operations.

• Maintained company databases of clients, vendors and partners and updated information and accounts.• Utilized Microsoft Office and CRM software systems to draft and disseminate reports, spreadsheets and other documents.• Prepared billing and estimate information for clients and offered financial recommendations.• Generated new leads and performed site surveys to determine prospect needs.• Remained current on company information and disseminated important information to staff members and clients.• Collaborated with sales, production and marketing teams throughout project lifecycles to increase productivity and revenues.• Performed strategic project development for prospective, new and existing clients.• Delivered proposals and presentations regarding product benefits.• Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.• Utilized measurable performance metrics for marketing campaigns to track associated sales growth.

o Built effective relationships with customers, vendors, stakeholders, and team members during projects and meetings through communications.o Garnered Feedback through follow-up emails to internal team members creating changes to business processes to suit the needs between the organization and its partners.o Planned and Hosted live trainings/seminars for new-hires/current team members on new applications, improvements, and/or services (both on-site and off-site employees).o Liaised with vendors to ensure delivery of project tasks were completed on time and as expected in project plan.o Created project status reports for Project Sponsors weekly to provide up to date project tracking and next steps to project completion.o Created surveys to obtain feedback on current services provided in-house, and/or team insight into best practices for the businesses for executive insight.o Problem-solved project issues as they arise, including risk and services management by understanding what the issue was and how to best prioritize the project team to resolve it.o Provided insight and solutions to superiors through communications and best practices as learned during project lifecycle.o Liaised with executives, managers, and subject matter experts, to write project proposals and communication plans.

o Managed data and setup of products/articles in storeso Problem-solved in-store issues o Planned and trained new-hires for the Merchandise Specialist roleso Liaised with vendors to ensure product accuracy and new product setupso Handled Point of Sales data and reports presented to vendorso Assessed and maintained upcoming flyer promotions for Frozen foods nationallyo Provided insight and solutions to superiors through communicationo Scheduled and implemented best practices on team duties to encourage smooth transitionso Created Vendor Income Agreements to send to Vendors based on flyer sales monthly

- Enhanced campaign for Nordica Cottage Cheese, Stouffers/Nestle, Chef Boyardee and Bueno programs- Promoted products at public venues and special events - Advised consumers about product knowledge - Interacted and verbalized key messages to consumers

- Created training documents to train new Representatives - Executed events in multiple locations across Ontario- Managed teams to achieve targets- Worked one on one in field to coach representatives- Completed reports and managed metrics- Reported to client- Hired new staff and conducted training sessions

o Organized and restocked shelves and displays to ensure all available product was present to customers in store for purchase.o Reviewed upcoming promotions to prepare for big ticket items that were to be ensure familiarity of product bundles and ensured they were prepared for team members to access.o Coordinated with colleagues about coverage of schedules, display setups as per store guidelines and policies, and store updates to ensure passage of information.o Assisted in the planning and display setup for shelves and on floor kiosks.o Cleaned and maintained workspace, aisles, floors, equipment, and communal areas, ensuring a safe environment for customers and colleagues.o Conducted point of sales transactions for customers and staff, including warranty verifications.o Mentored colleagues on new technology integrations and capabilities with other technology products in store. o New product released with deadlines were prepared a head of schedule to plan for on floor placement. o Conducted morning, afternoon, and evening inventory logs to keep track of high moving/new product.