-Lead 7 store roll-up with 6 managers across 7 stores with over $11M generated in revenue- Promotion of 6 staff members into salaried manager positions- Improved Net Promoter Score across District by more than 20pts Year-over-Year- Average of 89% Utilization across District with fleet of over 800 vehicles

-Achieve revenue growth Year-over-Year with record $1.03M generated in revenue in 2021- Ensure positive customer experience as evidenced by consistently strong Net Promoter Scores on customer surveys with a 2-year avg NPS of 53-Uphold company standards through excellent operations management and considered a "Difference Maker" in all scored metrics in 2021 evaluations

- Support achievement of location sales and margin goals with nearly $25k in total revenue generated from ancillary sales- Ensure positive customer experience as evidenced by consistently strong Net Promoter Score on customer surveys- Uphold company standards through excellent operations management

- Analyze dispute and fraud claims to determine dispute rights per Visa core rules within five-day process initiation period with a oersonal average three-day processing initiation period- Resolve dispute and fraud claims within 30 day resolution period with a personal average of 10 day resolution period- Advanced from First-time Charge Backs to Representment in the first 90 days of employment

E-Commerce/New Car Sales & Lease Manager

Meet and greet prospective buyers and guide them through buying process.

Meet and greet prospective buyers and guide them through buying process.