Brandon Payne Email & Phone Number

Cottonwood Heights, Utah, United States

AVP of Account Servicing | AVID ACCEPTANCE | JUNE 2020 – PRESENT Manage all aspects of the Bankruptcy, Inventory, and Insurance Departments. Create reporting to collect and analyze data to track the growth of the departments and recognize trends. Automate processes to drive down cost and maximize efficiencies. Review and onboard vendors to deliver notices as efficiently as possible to decrease risk to the company. Meet with attorneys, vendors, and internal departments to streamline… Show more AVP of Account Servicing | AVID ACCEPTANCE | JUNE 2020 – PRESENT Manage all aspects of the Bankruptcy, Inventory, and Insurance Departments. Create reporting to collect and analyze data to track the growth of the departments and recognize trends. Automate processes to drive down cost and maximize efficiencies. Review and onboard vendors to deliver notices as efficiently as possible to decrease risk to the company. Meet with attorneys, vendors, and internal departments to streamline processes and workflow. Create and administer training materials, department expectations, policy and procedures, and coaching and development plans. Prioritize and delegate tasks to improve workflow. Show less

Prestige Financial Services

• Manage a large queue of bankruptcy accounts. Must perform all aspects of portfolio management, dealing with multiple states/districts. Must maintain the highest level of customer service and professionalism while meeting all business needs as well as meeting court deadlines. In daily contact with customers, dealerships, bankruptcy attorneys, trustees and insurance agents. Very comfortable and professional while handling confrontation in high stress situations.

• Responsible for the handling and collections of delinquent credit accounts ranging from 1 to 180 days past due. Duties include utilizing the necessary skip tools (Hogan, Fastdata, Accurint, Innovus, Metro net, etc.) to locate customers. • Responsible for pulling necessary reports and creating daily excel statistics for entire team. • Spent first 2 years in the auto-finance department collecting on leases and auto loans. Responsible for locating vehicle and determining customer’s… Show more • Responsible for the handling and collections of delinquent credit accounts ranging from 1 to 180 days past due. Duties include utilizing the necessary skip tools (Hogan, Fastdata, Accurint, Innovus, Metro net, etc.) to locate customers. • Responsible for pulling necessary reports and creating daily excel statistics for entire team. • Spent first 2 years in the auto-finance department collecting on leases and auto loans. Responsible for locating vehicle and determining customer’s intentions of repayment. Show less

• Responsible for maintaining a large portfolio of high risk credit accounts while keeping company losses to a minimum. Excelled in several departments including Escalation Line, Debt Counseling, Pre-legal, Bankruptcy, Skip tracing, and charge off.

Education record

Education record