Brandon Peralez Email & Phone Number

Austin, Texas

● Worked collaboratively with other support teams, developers and project managers to testcustomer requested software changes● Supported ERP software by reaching out to non-technical users to assist in diagnosis andtracked progress on ticket management software● Assisted in test case execution and creating documents● Migrated reports by modifying SQL queries and updating them if requested● Utilized team knowledge base articles to resolve issues and updated when necessary

Belton, Texas

● Assembled bi-weekly system audit report that included system usage, issues, as well asrecommendations on ways to improve system health● Utilized ticket management software to continuously update tickets when progress wasmade which resulted in better communication with clients● Created SQL queries to generate data needed for reports

• Provided professional trouble-shooting and technical support to teachers and administrators• Researched, resolved and responded to technical problems and questions• Escalated and notified proper individuals through established guidelines when unable to resolve an issue at the first level