Brandon Pierce Email & Phone Number

West, Tx, Us

Fort Cavazos, Texas

- Same contract as previous roles.- Promotion to Tactical Training Coordinator- Coordinate tactical training with PWSA for Fort Cavazos and III Corps units.- Assist with site surveys for equipment deployment on-site for units.- Assist with power requirements for tactical equipment.- Designate classrooms for classes.- Create and update courses for the PWSA course catalogue.- Instruct civilian and tactical IT PWSA courses.- Troubleshoot and assist in technical problems as they arise.- Upgrade Tactical Radios such as 117G and the 152.- Design, modify, and troubleshoot new tactical training labs.- Manage sensitive information in relation to tactical training.- Draw, destroy, and handle controlled cryptographic items (CCI) related materials.- Provide guidance on purchase orders for equipment in support of courses.- Ranges from small value items to high value items such as fiber optic test kits, phones, routers, and switches.- Manage instructors and the courses they teach.- Maintain 3 buildings on-site and their overall condition.- Signed and responsible for maintaining high value items such as tactical CCI and personal computers.

Fort Hood, Texas

- Same university as prior contracts, name changed due to Installation request.- Coordinate tactical training for Fort Cavazos units.- Help with site surveys for power and equipment deployment.- Assist in acquiring necessary resources for tactical training of units.- Manage team members and their training schedules- Interface with government civilian leads for training requirements and requests.- Work in a Windows, Debian and Red Hat Linux environment.- US Government Secret security clearance held.- Instruct and certify troops on Cisco CCNA R/S- Instruct troops on tactical network systems- Instruct and certify troops on Network+ material- Instruct and certify troops on Security+ material- Instruct and certify troops on ETA and 3M Fiber installation and terminating.- Instructed and certified troops on the ITIL Foundations course- Modify course material as necessary and push updates to the Commandant- Develop new courseware material for instruction on new exams and their objectives- New courseware developed used by all DoD signal universities across the country.- Built two medium size university networks for the DoD training center on Fort Hood.- Troubleshoot and restore the network after significant outages for Phantom Warrior Signal Academy- Provided direct guidance for 100,000 dollars in new network equipment purchases to provide the latest and most up to date training possible.

Fort Hood

- Contract change from previous Lockheed Martin to Leidos as of July 2017 (same role)- Instruct and certify troops on Cisco CCNA R/S- Instruct and certify troops on Network+ material- Instruct and certify troops on Security+ material- Instruct and certify troops on ETA and 3M Fiber installation and terminating.- Instructed and certified troops on the ITIL Foundations course- Modify course material as necessary and push updates to the Commandant- Develop new courseware material for instruction on new exams and their objectives- New courseware developed used by all DoD signal universities across the country.- Oversee testing as necessaryEnd of Contract - Begin General Dynamics Mission Systems

Fort Hood, Tx

- Instruct and certify troops on Cisco CCNA R/S- Instruct and certify troops on Network+ material- Instruct and certify troops on Security+ material- Instruct and certify troops on ETA and 3M Fiber installation and terminating.- Instructed and certified troops on the ITIL Foundations course- Modify course material as necessary and push updates to the Commandant- Develop new courseware material for instruction on new exams and their objectives- New courseware developed used by all DoD signal universities across the country.- Oversee testing as necessary- Contract change from Lockheed Martin to Leidos

Georgetown, Tx

- Maintain Unified Communications (UC) infrastructure- Develop and install new UC infrastructure- Upgrade existing UC systems- Troubleshoot MGCP, SIP, and H.323 connections- Troubleshoot CUCM and UC suite problems such as unified messaging failures, call routing and permission issues, device to user association problems, and licensing.- Rebuilt several Call Managers and Unity Connection servers from a restore in haste to enable the customer to resume normal operations.- Developed a Cisco Telepresence solution for a customer from scratch to include SX endpoints, DX endpoints, CUCM, Jabber, Jabber Guest, Expressway-C/E, and vTS(TPS virtualized)- Troubleshoot virtualized environments in vSphere and vCenter- Ensure quality customer care is achieved by asking for surveys and if anything was not to the customer's satisfaction.- Was personally requested for project close-out.- Received high praise from several customers behind schedule due to my attention to detail, thorough daily reports, and time management.- Laid-off due to lack of company contracts

Austin, Tx

- Maintain and correct all telepresence issues.- Manage lower level engineers.- Work extensively with coworkers on critical issues and with upper level management.- Provided support for users having difficulty with their telepresence devices.- Detailed analysis of critical issues and reports that help mitigate the same or similar future issues.- Accomplished excellent customer satisfaction through support in replacements and troubleshooting- Received multiple emails from on-site customers applauding my performance and quick reaction.

Killeen, Tx

- Voice engineer in charge of designing, installing, configuring, and maintaining all VoIP infrastructure.- Troubleshoot SIP trunk issues and debug voice gateways to analyze SIP messages- Re-configure voice gateways as needed to correct problems as they arise- Re-configure and/or design infrastructure to support new company requirements- Upgrade existing CUCM implementations and apply license files as needed- Pull CDR records for deeper analysis on failed or failing calls.- Laid off due to company contracts failing to go through.

Ft. Hood, Tx

- Instructed soldiers on how to use their data and voice equipment (WIN-T Inc 1/2).- Designed and proposed solutions to training to provide a better experience for students.- Took the lead instructor role for the BNCPN (Voice and data suite) course after performance evaluation.- Assisted in the engineering aspect on repairs and re-configuration of all data/voice equipment.- Received a Silver Eagle award from the company after my out of work scope efforts to bring the equipment up to standards and accomplish the mission on time despite delays.- Maintained quality and efficiency by making changes to the courses and teaching methods as faults or improvement areas were discovered.

Ft. Hood, Tx

- Sergeant (E-5 / Non-commissioned Officer) in charge of data and voice communications.- Managed soldiers and their daily routine to include their technical roles.- Designed, installed, and configured FOB Falcon (Forward Operating Base), Baghdad, Iraq.- Maintained near 100% communications functionality during deployment while under heavy fire.- Trained soldiers on their technical jobs to fill my role in the event of an emergency.- Ensured all tasks were completed, regardless of type.- Ensured quality and efficiency in all tasks.- Medically retired due to combat injuries.

Master'S Degree In Cybersecurity Management, It, 4.0

Graduated 4.0 04/23/2019.

Bachelor'S Degree, Information Technology, 4.0

Bachelor's In Applied Science of Information Technology

Associates Degree, Information Technology, 4.0

Studied network engineering and infrastructure as well as business management and project management. I graduated at the top of my class.