-Manage the review and clearing of Fedwire and SWIFT transfers on possible matches to OFAC Sanctioned Specially Designated Nationals, Countries and Vessels. -Distribute OFAC SDN List Updates and track and confirm swift completion.-Point of contact for all NJ, NY, FL and Alabama branch and front office Operations Teams’ wires in real time related to all AML and OFAC escalations and concerns. -Drive clear communication with Wire Transfer Leaders for an effective and transparent daily operation among the Financial Crimes Compliance and Ops Teams.-Review SWIFT messages prior to releasing to recipient institution to ensure no affiliation with OFAC Sanctioned parties or geographies.-Conduct screening of Specially Designated Nationals, Politically Exposed Persons and Negative News utilizing LexisNexis to decision a positive match or mismatch of newly created and existing CIF.-Support the Suspicious Activity Monitoring (SAM) efforts in reviewing and referring alerts.

•Review domestic and foreign wires that raise concern of potential fraud•Test client inbound and outbound cash transactions for potential structuring •Detect and investigate suspicious activity on consumer and business accounts for potential FinCen reporting•Support the issuance and oversight of employee access cards throughout the enterprise•Own the tracking and review of subpoenas for the risk and compliance department •Conduct weekly quality checks of newly created CIF which uphold BSA and KYC requirements

•Deliver a superior, engaged client experience in a fast paced environment •Sole custodian to an ATM that averages a cumulative inbound and outbound cash total of $40,000 per week, performing weekly settlements and audits while also troubleshooting upon hardware/software errors when necessary •Improve clients financial well being with referrals to advantageous products and services that foster a sound financial well-being•Identify and execute opportunities to refer clients to PNCInvestments, business banking, merchant services and mortgage partners within the eco-system to enhance client relationship and gain share of wallet •Transact pay-downs on mortgage, credit card, home equity and other types of loans •Process foreign currency purchases and buybacks•Complete branch merchandising updates to keep a streamlined and consistent visual engagement throughout the retail distribution•Administer a wide array of operational functions that satisfy audit engagements and aid in loss avoidance

•Led a team of 4-8 associates per shift by delegating responsibilities effectively and following up about performance, providing coaching when needed•Managed cash operations by collecting cash from registers and performing deposits while also submitting accurate bookkeeping into the host application•Coordinated and supported a fast paced, clientele oriented environment providing exceptional guest service and service recovery when necessary

•Engaged guests and delivered superior client service that yielded high satisfaction experience rates, validated via guest remarks channeled through home office and surveys though a corporate platform•Promoted the sales of a rewards membership card, retaining a high customer base that improved loyalty •Served as a liaison between the leadership team and crew members, satisfying day to day operations