Customer Specialist in an innovative EdTech startup, that caters to every aspect of a student's journey through multiple platforms. - Serve as the primary point of contact for clients, tutors, and other stakeholders through customer care email service- Maintain and enhance customer satisfaction by addressing inquiries, resolving issues, and providing prompt assistance- Track the progress of orders, ensuring timely delivery and managing any delays- Provide accurate information and support to potential clients, guiding them through the service offerings- Ensure the accuracy, clarity, and quality of written content provided by overseeing proofreading and copywriting processes- Work with various teams to enhance the user experience and contribute to the continuous improvement of the different platforms- Thoroughly review and validate academic documents, correcting spelling and grammar mistakes

Copywriter at BonAppetit.mu, a unique platform promoting Mauritius’ food, food spots, and foodie culture. - Produce high-quality, well-researched, and engaging blog articles focused on various aspects of food, including recipes, culinary trends, restaurant reviews, cooking techniques, and more- Maintain a consistent writing style and brand tone that aligns with BonAppetit.mu's voice and target audience, combining expertise with approachability to create compelling content- Collaborate closely with the BonAppetit.mu team to generate innovative and compelling content ideas that align with the website's goals and target audience- Stay updated with the latest food and culinary trends, ensuring that the content reflects current industry developments and meets the interests of the audience- Review and revise content to ensure grammatical accuracy, readability, and adherence to brand guidelines before publication- Promote Bon.Appetit.mu through social media channels, guest blogging, and other promotional opportunities to increase brand awareness and reach a wider audience

- Set, planned, and implemented social media andcommunication campaigns and strategies for clients- Monitored social media platforms and responded toquestions and concerns- Conducted thorough research and wrote clear,compelling materials for various mediums- Provided accurate translations of texts

- Was in charge of translating and adapting scripts for seriesor films from English to French