Brandon Rhode Email & Phone Number

Austin, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

- Oversaw the Housekeeping and Laundry operation of 100 plus associates, 5 Assistant Directors, Laundry Manager, and 2 LIDs- Oversaw the acquisition of the Laundry department into Housekeeping in 2018- Mentor Housekeeping associates to support their development into supervisory, Leader in Development, assistant department head and department head roles internally and at other Omni Hotels & Resorts- Wrote 2017 incentive plans for GRAs, Housepersons, and Supervisors- Lead Power of Engagement Training- Organized and directed numerous projects to ensure Rooms SOP compliance

Dallas, Tx, Us

- Mentor Front Office and Reservations associates to support their development into supervisory, Leader in Development, assistant department head and department head roles internally and at other Omni Hotels & Resorts- Assist with Hotel Grand Hire and responsible for hiring of all Front Office associates- Organized opening operations task force and housing- Created an intensive two week training and onboarding program for all new front office associates- Co-configured the property management system for the hotel (OPMS)- Oversaw the acquisition of the Reservations department into Front Office Operations in 2014- Conduct Rooms portion of New Hire Orientation, including training on the Select Guest loyalty program, Medallia, JD Power and Trip Advisor- Power of Engagement Training- Collaborate with the Sales and Convention Services teams to create unique and customized arrival and departure experiences for several city-wide conventions- Member of the Hotel Revenue Merchandising Team- Leader across all Omni Hotels for MyUpgrade revenue generated, exceeding $295,000 since 2013- Motivate associates to exceed yearly brand goals to ensure overall hotel focus on the Select Guest Loyalty program- Lead daily Issue Prevention meetings, ensuring guest complaints in Medallia, ELMER, Trip Advisor and other social media platforms are being followed up on in a timely manner and to their satisfaction

Dallas, Tx, Us

- Oversaw property management system installations with a focus on Operations- Assisted Hotels & Resorts with day to day functions of Front Office Applications to ensure they achieved full functionality of those applications- Worked closely with corporate operations, finance, and revenue management to organize task force for all implementation projects- Co-facilitated the OPMS installation and training at 6 new and existing properties: Dallas, Hilton Head, Montreal, Providence, Amelia Island re-imagination, and Toronto- Managed all Operational report requests company-wide and developed several reports that assist all hotels in their daily operations- Served as point of contact for training and support post OPMS installations

Dallas, Tx, Us

- Managed VIP and corporate group blocks during high profile events such as the 2010 Super Bowl and Omni GM’s Conference- Led the front office team for 2 months in the absence of the Director of Front Office- Drafted over 20 OPMS related SOP’s to help in Front Office training company wide- Oversaw the scheduling and hiring of all front office associates- Facilitated monthly OST meetings- Maintained the front office portion of the checkbook and ensured par level of all inventories- Developed Rooms Controller position, leading to higher medallia scores from group and transient guests

Dallas, Tx, Us

- Protected hotel assets and resolved guest concerns and hotel emergencies by responding to noise complaints and conducting evictions as necessary - Minimized Accuracy of Bill issues by ensuring daily completion of overnight checklist- Prepared all reports for daily issue prevention and stand-up meetings- Developed checklists/training and SOP’s for all overnight positions

Dallas, Tx, Us

- Assisted in managing the hotel operations of Front Desk, PBX, and Guest Services, ensuring all systems, standards and controls were maintained - Upheld AAA 4 Diamond standards for Front Office during a major rooms renovation- Represented the Rooms Team on the Hotel Interview Board