- Implemented initiatives to increase brand awareness and engagement with target audience.-Conducted research and analyzed trends to identify new marketing opportunities and audiences.- Translated market knowledge and strategy into thought-provoking stories and tools for Account Director and business teams.

- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisle-ways.- Engaged shoppers, providing assistance and information on merchandise and product features.

- Used consultative sales approach to understand customer needs and recommend relevant offerings- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction- Delivered high level of assistance by locating products and checking store system for merchandise at other sites- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise

- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications - Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas- Applied security and loss prevention training toward recognizing risks and reducing store theft- Worked alongside retail manager to boost sales by enhancing product presentations

- Assisted in media development strategy for 5 organizations across social accounts including Instagram, Facebook, and Yelp, helping increase brand presence.- Monitored review-response-escalation system for 6 locations across Yelp, Trip Advisor, and Google Reviews, helping maintain 4.53-star average (88.49% positive) across 9099+ annual reviews.- Captured and curated photo/video content helping create content-rich social media posts, enabling 33,590+ follower-growth across all channels.

- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs- Performed various sales transactions, checked on invoices, prepared special orders and ensured proper delivery of merchandise

- Summer internship at Camp Woodward, a world-renowned action sports, gymnastics, and cheer camp - Filmed with mainstream professional and amateur skateboarders- Curated content for the Digital Media department - Assisted digital media campers with any questions they had in regards to capturing or editing content