• Partnered with a technical Broadband team to fix a broken security signup process for 14 millioncustomers; renegotiated licensing fees with the vendor resulting in savings of $600K per year• Defined, evaluated, and delivered product requirements to strategic partners for the Active ArmorInternet Security portfolio• Led $10M+ capital and expense planning efforts for broadband security portfolio

• Restructured operational workflow strategy for 13 ethernet maintenance technician direct reports,resulting in a 9% increase in productivity• Spearheaded initiative to create and migrate 35 hours of interactive training into PLE. The projectimpacted 200 technicians across four centers and reduced instructor-led training by 30%

Managed master schedule, discrepancy database, demand forecasting schedules and performed data analytics for 34 aircraft. Worked with cross-functional managers to ensure the organization could meet flying demands. Led process improvement, data collection, and IT projects.Accomplishments: • Directed a comprehensive IT project to establish a dedicated secure server in collaboration with network and security specialist which launched 2 months ahead of schedule • Recognized for leadership and awarded Airman of the Year in 2016• Streamlined the debriefing process allowing the organization to meet monthly flying demands 15% ahead of schedule• Managed scheduling of 5,000 flights totaling 8,000 flight hours with a 98% accuracy rate

Isolated faults & repaired electronic systems as part of teams in a time-sensitive, high-pressure environment. Guided fleet modification projects in partnership with defense contractors. In this role, I developed IT data analytics skills as mission requirements dictated the constant interpretation of raw aircraft maintenance data. Accomplishments: • Awarded Air Force Achievement Medal in 2015 for discovering a systemic issue in aircraft testing procedures and led a 10-person team in an extensive audit to ensure proper procedures resulting in a 17% reduction in operational failures• Earned Airman of the Year in 2015 for leading a $2 million electrical modification project on 5 aircraft finishing 2 weeks ahead of schedule• Selected for accelerated promotion in rank for completing over 1,000 maintenance actions with a 100% quality assurance pass rate, aiding the organization in gaining a Highly Effective Rating