• Mediated conflict to provide safe and secure environment through policy enforcement• Guided students to integrate into both academic and social communities on campus• Initiated dormitory programs to foster positive relationships and safe social environments• Assisted students in handling tough situations to resolve problems• Enforced policies and safety standards through building and room rounds• Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes • Assisted residents with transition into new living environment• Conducted tours, orientation and educational sessions for residents and families

• Delivered business strategy and built procedures to improve operational and team efficiency• Boosted team member productivity through effective performance monitoring and motivational approaches which translated into excellent customer service metrics• Assisted with in-store marketing strategy creation and advertising • Demonstrated knowledge of process and optimization in relation to profit and loss• Launched staff engagement, diversity / inclusion and cultural programs.