As Senior Administrative Assistant I perform diverse administrative and support activities for the Disability, Health and Counseling Services department. I am the first point of contact to assess the acuity of student’s needs, including initial triage for services and the central point of contact with other departments and external constituencies in the resolution of a variety of day-to day matters.

As the Summer Resident Assistant I assisted with student arrivals/departures and check-in/out at the accommodation. I issued keys and gave tours; assisted in New Student Orientation ensuring all students had successfully completed check-in and all documents were received.

As the Office Specialist II for the Office of Admissions & International Programs I greeted new, prospective, and current students and faculty and assisted them with a variety of inquiries; application and visa status, work permits, social security, and academic and immigration advising. I recruited, interviewed, hired, scheduled, trained, and supervised the work of nine student employees in the Admissions Office and implemented a mail tracking system to reduce loss and misplacing of transcripts.

Greeted and assisted guests with check-in as a Guest Services Agent; transitioned to Central Reservations Agent and made reservations, took payments, and explained policies, and amenities to guests ahead of arrival. Received promotion to Night Auditor and assisted guests with reservations, check-in, and processed daily hotel transactions and reconciled accounts.

As the AAII for the Nevada OAG I served as the first point of contact for constituents who came to the office or called in looking for legal resources. I referred constituent matters to our team and connected those we could not assist with local legal services or their elected officials. I assisted Human Resources with onboarding orientations, and staff with scheduling continuing legal education.

As the Assembly Leadership Office Receptionist I coordinated appointment arrivals with Executive Assistants and oversaw daily work assignments of two interns.

During my time with Ricoh, I was contracted to work at a local utility company; assisting with database management, records conversion, and data entry. I generated statistical progress reports, customer invoices, and wrote and revised Standard Operating Procedures (SOP).