As an Information Technology Infrastructure consultant I focus on designing, implementing, and managing the foundational components of an organization's IT environment. This includes networks, servers, storage, hardware, and software systems that support daily operations and enable business functions. I also possess a blend of technical expertise, problem-solving skills, and the ability to communicate effectively with stakeholders at all levels of an organization. I work closely with IT teams, executives, and external vendors to deliver solutions that meet operational needs and drive business success.• Infrastructure Design: Analyze current systems and business needs to design scalable and efficient IT infrastructures. This involves selecting appropriate hardware, networking solutions, and software platforms.• Implementation and Integration: Oversee the deployment of new infrastructure components, ensuring they integrate seamlessly with existing systems while minimizing disruptions to business operations.• Performance Optimization: Monitor and optimize infrastructure performance, identifying bottlenecks and implementing improvements to enhance reliability, speed, and efficiency.• Security and Compliance: Prioritize cybersecurity measures, ensuring infrastructure components are protected against threats and comply with relevant regulations and industry standards.• Cloud Solutions: Specialize in cloud computing, helping organizations migrate to cloud platforms, manage hybrid cloud environments, and optimize cloud resources for cost-efficiency and performance.•Consultative Support: Beyond technical implementation, provide strategic guidance to align IT infrastructure investments with business goals, budget considerations, and long-term growth plans.

I was responsible for overseeing and managing the IT infrastructure within the organization.• Responsible for managing the overarching design, implementation, and support of the organization's IT infrastructure, ensuring that the company's technology systems are efficient, secure, and aligned with business objectives.• IT Infrastructure Management: Overseeing the entire IT infrastructure, including servers, networks, storage, and cloud services. This involves ensuring high availability, scalability, and performance of critical systems.• Technology Evaluation and Integration: Actively seeking out new technologies and solutions that can enhance the overall IT infrastructure. Conduct research, evaluate vendors, and implement innovative technologies to improve efficiency and productivity.• Process Improvement: Implement processes and best practices to ensure that IT services are delivered in an effective and streamlined manner. This includes incident management, change management, and service level agreements.• Collaboration with Other Departments: Work closely with other departments to understand their technology needs and align IT solutions with business objectives. Collaborate with stakeholders to plan and implement technology projects that support company goals.• Mobile Device Management (MDM) and Endpoint Administration: Manage the deployment and security of all devices.• Microsoft Entra ID and Endpoint Management: Manage and optimize Microsoft Entra ID services, including cloud resources and services. Utilize endpoint management tools to efficiently control and secure devices.• Endpoint Technology Hardware and Software Alignment: Coordinate the selection and deployment of hardware and software for endpoints, ensuring they meet the company's business needs and security requirements.• Inventory Management: Lead activities related to inventory monitoring, tracking hardware and software assets, and ensuring accurate records for purchasing and billing.

• Managed personnel for solution support for internal staff and clients, partnering with vendors to enhance and streamline enterprise operations.• Administered and monitored key systems including Microsoft Entra ID, Teams, Exchange, Intune Endpoint, and various Microsoft Cloud Services.• Managed the migration from on-premises infrastructure to AWS and Microsoft Cloud services, ensuring a smooth transition and minimal disruption.• Efficiently resolved complex technical issues, providing timely and effective solutions.• Bridged the gap between business and IT, aligning technology solutions with organizational needs and objectives.• Established and successfully implemented a Bring Your Own Device (BYOD) program, enhancing flexibility and user satisfaction.• Delivered specialized support for executives, including a “white glove” service to ensure high-level service and satisfaction.• Packaged and deployed company applications and updates, ensuring seamless integration and functionality.

• Efficiently managed technical support for hardware and network services, diagnosing and troubleshooting incoming support calls to ensure timely resolution.• Spearheaded the development and implementation of a new Help Desk Team Tier system, including a specialized “white glove service” for Executives, within 6 months of joining CHS. This initiative resulted in a 30% increase in efficiency and customer satisfaction.• Acted as a liaison with software and hardware vendors to address and resolve complex enterprise issues, while keeping management and end-users informed with regular event status updates.• Administered and monitored key Microsoft cloud services including Microsoft Entra ID, Teams, Exchange, Intune, Endpoint, and other MS Cloud Services, ensuring seamless operation and support.

• Requirements Gathering and Analysis: Identifying business needs, understanding stakeholder requirements, and translating these into technical specifications.• Project Management: Overseeing IT projects from inception to completion, ensuring they align with business objectives and are delivered on time and within budget.• Process Improvement: Analyzing current systems and processes, identifying areas for improvement, and recommending solutions to enhance efficiency and effectiveness.• Stakeholder Communication: Acting as a liaison between business units and IT teams, facilitating clear communication and ensuring alignment on project goals and deliverables.• Data Analysis: Using data to drive decision-making, create reports, and provide insights that support strategic initiatives.• Technology Evaluation: Assessing new technologies and tools to determine their suitability for the organization’s needs.• Change Management: Supporting organizational change initiatives by helping to manage the impact of new technologies or processes on business operations.• Documentation: Creating and maintaining detailed documentation for systems, processes, and projects to ensure clarity and continuity.

Maintained all boiler systems, AC units and diesel engines. Verified gauges for accuracy, reported inconsistencies in the database for safe record keeping, interpreted schematics, vessel blueprints and manuals. MP guard to uphold the security and safe operation of the vessel while the ship was anchored at port and while underway.