Brandon Scheck Email & Phone Number

Columbus, Ohio, United States

• Supervised a new team managing an average of 800 calls and 2000 emails weekly, and process over 3000 pieces of mail, leading to a 20% reduction in average call time and a 15% decrease in missed calls.
• Enhanced office efficiency by maintaining optimal inventory levels, reducing overhead costs by 50% through strategic management of supplies and resources.
• Led system updates and documented Standard Operating Procedures (SOPs) for resident services, resulting in a 25% increase in first-call resolution rates and improved adherence to service protocols.
• Implemented strategies to boost team productivity, increasing total customer survey completions by 30% and achieving a 10% month-over-month improvement in customer satisfaction scores.
• Conducted ongoing training and coaching, leading to improvement in individual performance metrics and a more cohesive team environment.

New Albany, Ohio, United States

• Spearheaded a team of 25+ customer service representatives, enhancing support quality and resolving issues promptly, leading to a 20% increase in customer satisfaction ratings within one year.
• Designed and delivered comprehensive training sessions for new hires on company policies, fraud prevention, and customer service best practices, reducing training time by 30%.
• Collaborated closely with team members to stay updated on fraud trends, leading regular knowledge-sharing sessions that improved fraud detection accuracy by 30%, saving approximately $5 million annually.
• Leveraged advanced reporting tools to assess team performance, identify improvement areas, and implement targeted coaching, resulting in a 15% boost in team productivity.

New Albany, Ohio, United States

- Oversaw daily operations of Fraud Team and collaborated with cross-functional teams to reduce risks and fraud incidences in the company- Improved fraud detection rate by implementing advanced analytical tools and conducting in-depth transactional data analysis- Developed and executed on strategies, policies, and procedures to further optimize fraud.

New Albany, Ohio, United States

New Albany, Ohio, United States

Shelby, Ohio, United States

- Assisted in overseeing daily store operations, ensuring efficient processes and exceptional customer service- Conducted regular sales training sessions for a team of sales representatives, improving sales performance by 50%- Resolved customer complaints and inquiries, maintaining a high customer satisfaction rating of 96%- Assisted with hiring and.

Associate'S Degree, Sport And Fitness Administration/Management

Education record