• Collaborate with delivery team and sales personnel to establish efficiency with product orders and delivery to customer accounts • Train new employees, cover route deliveries when needed, and perform reviews of team members • Facilitates teamwork among those involved in warehouse projects/tasks, meeting sales goals and customer satisfaction, and maintaining safety goals for delivery drivers

Postal SergeantFormer Senior IT Specialist

• Lead project coordinators to facilitate timely installation and completion of assignments• Problem solved escalated cases from the project coordination team• Used Microsoft Excel to designate daily tasks for the project coordinator team and maintain updated spreadsheets

• Conducted annual technician performance reviews• Provided technicians with onsite training and development of problem-solving skills to increase efficiency • Collaborated with fellow technician leaders and team members to continuously develop or update current protocols and procedures