Successfully led the modernization of United Parks and Resorts' technical infrastructure and software systems, achieving significant improvements in efficiency and cost reduction. Eliminated unnecessary dependency chains, improved collaboration amongst development teams as well as reduced system outage and recovery times 4x.Deployed first cloud workloads (AWS and Google Cloud), reducing hosting costs by 63%. Designed, developed, and deployed a world-class Business Intelligence and Analytics platform using Google BigQuery, Looker, and Cloud Data Fusion, achieving reduced mean time to data by 75%. Leveraged VertexAI and Gemini for advanced AI solutions in sentiment analysis, labor automation, weather modeling, and attendance forecasting.

Developed and led the implementation of a high-performance identity and access management platform, leveraging expertise in OAuth and SAML-based authentication schemes to ensure robust security protocols and optimized user access. Collaborated with program teams to define, align, and prioritize efforts, ensuring highly successful project outcomes. Successfully integrated CRM with Auth0, improving outage resolution time by 30% and reducing technical misses by 17%.

Led large-scale modernization projects, overseeing 10 Scrum teams and 70+ staff members to deliver complex solutions. Successfully transitioned major systems to cloud infrastructure, implementing efficient processes that saved over $100M in self-hosted costs, replaced paper based processes, and significantly improved delivery times.

Led software development and multiple cross-functional teams to drive business growth, delivering 18% increase in Major Giving and Direct Marketing success through data-driven insights. Successfully managed major capital projects exceeding $1M, leveraging strategic partnerships to drive business impact.