• Supported Altice USA (previously known as Cablevisions), a major US cable company, in addition to its subsidiary sites including suddenlink.com, optimum.com, and the e-commerce backend microservice APIs for both residential and business promotional websites. • Managed software changes requests from web content operation and marketing to promote the latest cable entertainment packages by providing special website functionalities based on consumer trends. Gathered new requirements, provided stability, and updated the business’s web operations. • Collaborated with 10 members of an offshore development team to coordinate e-commerce software releases consisting of dynamic web content and source codes/modules. Adhered to 100% of all front and middleware web service testing/release schedules according to consumer requirements. • Participated in 4 major projects including smoothly migrating the opimum.com business website by removing more than $1 million annual fees with Adobe platform service from an AngularJS to Drupal platform, and converting a live tech support chat system to an AI chatbot system that cut down the numbers of calls from the call center for the company.

• Facilitated project alignment as the point-person on the US, Indian, and Israeli teams during the development/release for more than seven major payment systems across AT&T Billing & Payment divisions affecting 1000+ employees. • Consistently met and exceeded SLAs and KPIs through the emphasis on resolutions, responsiveness, and software quality. Participated in Scrum meetings, code reviews, and ensured transparent communication to consistently complete scrums on time and produce quality software for payment systems. • Executed industrial code scan tools (HP Fortify/CAST/Sonar) and analyzed the results to prioritize and guide the development teams to eliminate security vulnerability issues, improve system efficiency, and enforce the observance of coding and industrial payment security standards.• Managed software license compliance for future upgrades for all third-party software to meet the AT&T enterprise standards and license agreements. Translated corporate requirements into actionable objectives integrated into project milestones.

• Supported Restful Integrated APIs common web service system, graphics, and ad management CRM software for Yellow Pages’ Digital Advertising division. • Managed the production life cycle from system design to product verification. Facilitated collaboration between on/off-shore developers and clients to ensure smooth deployment and quality control to achieve SLA and client goals. Increased repeat business. • Resolved application-related issues through root cause analysis and solution design. Analyzed data and produced reports in Oracle DB. Managed complex pricing data setup of the digital advertisement products.• Built dynamic application monitor systems to detect data-flow issues and decrease downtime from production delays with instant email notification. • Analyzed trillions of transaction data for the Integrated Restful API system via collected monitor data and/or Splunk logs. Collaborated with the YP Sales Rep to develop the iPad Contract App. • Involved in IPad Development and software design for tablet mobile devices. Created backend process web services to enable tablets to display YP ads or online web pages.

• Provided advertising and media expertise and technical supports for multi-tier enterprise systems in the AT&T Yellow Pages Graphic Division. Maintained high availability for in-person and remote technical assistance by managing email/phone correspondence from clients and colleagues. • Prepared detailed design-flow documents and verified testing/coding to ensure successful testing/implementation of the client’s projects. Optimized management level designs, workflow, and project timelines to maximize revenues for the company. • Analyzed and developed tailored technical solutions for 1000+ end-users and supported business analysts on key projects. • Introduced a paperless, electronic document workflow system for 200+ employees in the AT&T Yellow Pages division across 24+ states, which resulted in annual million dollars of savings. Architected the change processes of the document imaging project from a PC-based framework into a J2EE web-based system.

• Supported software development for graphic applications and digital document systems for Southwestern Bell Yellow Pages.• Handled software enhancement and bug fixes. Collected business requirements for offshore teams to comply with project release deadlines, and performed software validations, configurations, and product implementations.

• Managed the software change/build cycles and product implementation on VMS servers and PC applications for Southwestern Bell Yellow Pages division. Created and maintained 10+ in-house software installation packages for all PCs nationwide.

• Technical Assistant role in the school responsible for the software installation on Solaris Unix, student email management, network setup, and PC hardware supports for various departments of the University.• Installed NCSA HTTPd web server (Current Apache Webserver) and set up the first University of South Dakota’s website and coordinated other departments to build departmental websites; provided technical support and the latest web tools such as page counter, search engine, web e-mail programs, etc. for all departments.• Created an automated email account management system by filtering e-mail requests from Computing Services and various departments for the entire university.

• Provided routine support for System Engineers and Database Administrators of the Education Department of the State of South Dakota such as generating end-of-month reports and resource billings, automated the end-of-mouth billing procedure using SAS and created Tape Management System for Data Center on IBM Mainframe system.