Brandon Sesay Email & Phone Number

Crawley, Gb

Bristol, England, United Kingdom

-> Led Cross-Functional Team: Directed a team to implement a streamlined order management system, significantly reducing order processing time and boosting customer satisfaction-> Content Management System Integration: Championed integrating new contentmanagement system, enhancing website usability, and increasing online conversion rates-> Cross-Team Collaboration: Improved communication across departments by implementing standardized reporting dashboards in Power BI, syncing real-time sales data with inventory levels for better demand forecasting-> Agile Project Management: Managed a cross-functional team of 12 using Scrum and Kanban methodologies, allowing for quick iteration on new features, user feedback responsiveness, and phased improvements-> ERP Optimization: Successfully led the implementation of an SAP Hybris ERP module, decreasing manual data entry errors and increasing order processing speed-> Process Innovation & Automation: Automated various e-commerce processes, eliminating manual tasks and reducing processing time-> Streamlined Data Integration: Designed and implemented data pipelines using MuleSoft and Fivetran to integrate data between Dyson's Salesforce CRM and SAP S/4 HANA ERP system, ensuring real-time data availability for better customer relationship management, sales forecasting, and inventory management-> Data Analysis and Reporting: Created insightful reports and dashboards in Power BI using Salesforce data to analyze customer behavior and sales performance

Malmesbury, England, United Kingdom

-> I supported Product Management (OXP) by driving results on security-related issues and RADO tickets while researching innovative cybersecurity techniques, such as Secure Cloud Enclaves. As well as demonstrating leadership and communication skills by actively engaging and supporting my colleagues.-> I took on the responsibility of senior-level business engagement and stakeholder management. As a valuable member of a well-established and efficient global Architecture team, my primary focus was on supporting project delivery. This involved collaborating with both in-house and third-party design, development, testing, and project management partners.-> Throughout this experience, I gained a comprehensive understanding of security principles and their practical application in solution design. Furthermore, I honed my project management and communication skills, consistently delivering excellent results. My approach to problem-solving is characterized by a strong analytical and methodical mindset.-> Additionally, I possess expertise in enterprise architecture methodologies, particularly TOGAF, which has allowed me to contribute effectively to the overall success of the projects I've been involved in.

Product Enhancements:-> Key Business Analyst member on a cross-functional development team responsible for continuous improvement changes to Dyson’s Global Customer Relationship Management (CRM) system. Experienced the end-to-end Software Delivery Lifecycle, owning User Stories tickets from creation, refinement, and design, build, test, and delivery. Experienced Agile software delivery, taking part in key ceremonies such as Refinement sessions, Backlog Grooming, and Retrospectives. Capturing requirements in Epics and User Stories, using Gherkin format for Acceptance Criteria. -> Successful changes included the creation of a new market instance (Czech Republic and Slovakia) – including customer search and creation, machine registration, and Advice calls; Back in Stock email functionality – creating dynamic thresholds to target specific customers CEED Program:-> Joined a program tasked with converting Dyson’s Distributor markets over to a Direct business model. Started work in the Discovery phase, prepping for a series of workshops to explore and define the To-Be business model and capture system requirements. -> Tasked with documenting the As-Is business model for the Distributor operations – conducted interviews with Heads Of the market (senior stakeholders) to gather information. Documented a thorough set of existing processes and ways of working. -> Preparing for the Discovery workshops, worked with the Architect to define a proposed To-Be set of business processes, expanding on the work started in the Product Enhancements stream. Captured Level 3 and Level 4 process maps; detailed the process in a presentation format; presented this to a group of 30+ stakeholders to review; captured amendments and documented the requirements, achieving sign-off in the first review cycle. Became Subject Matter Expert in the processes looked after – able to talk on the subject with confidence and authority.

Surrey, England, United Kingdom

Responsibilities & Achievements -> Worked alongside a team of new people and developed strong relationships to provide great customer experience. -> Mentoring and coaching new team members along with reviewing new ways to increase sales and improve the store's performance. -> Running the store and creating a safe and secure store environment for colleagues and customers.

Crawley, England, United Kingdom

Responsibilities & Achievements-> Till Responsibilities allowed me to better handle situations where I was under pressure as well as carry out financial transactions. -> Arriving to work on time and working efficiently during my shifts, improved time-management skills. -> Developed my communicational skills engaging with customers and being praised on delivering excellent customer service.

Bachelor'S Degree, Business Management (Bsc), Upper Second Class Honours (2:1)

Activities and Societies: Boxing, Volleyball, and Poker societyWorked to develop a solid core business management knowledge, specializing.

Bachelor'S Degree, Business (Bsc), 2:1

Activities and Societies: Boxing and Volleyball Society1st Year Modules: (Achieved a 2:1) Business Practice and Analysis (69%), Operation.

A-Levels/ Gcse'S

Ifield Community College (2016 - 2019) A-Levels: Biology (B). Business Studies (Distinction*). Geography (C) Ifield Community College.