Brandon Shaffer Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

●Managed all Level I technical support and troubleshooting to users.●Answered technical service desk telephone line and managed help desk email account.●Documented all support provided and kept other queues informed.●Performed remote and onsite troubleshooting through diagnostic techniques and pertinent questions.●Identified and suggested possible improvements on procedures.

Houston, Texas

●Provided Level I technical support and troubleshooting to users●Answered technical service desk telephone line and managed help desk email account.●Documented all support provided and kept Project Manager informed.

Cupertino, Ca

●Managed large amounts of inbound and outbound calls in a timely manner.● Identified customers' needs, clarified information, researched every issue and providedsolutions and/or alternatives.● Exceeded team qualitative and quantitative metrics.

Houston, Texas Area

● Answered an average of 35 calls per day by addressing resident inquiries, solving problems and providing building information. ● Earned management trust by serving as key holder, responsibly opening and closing rooms. ● Greeted customers entering the store to ascertain what each customer wanted or needed.

● Top five seller in the month of December 2016. ● Delivered excellent customer service by greeting and assisting each customer. ● Cleaned and kept up overall store design

Katy, Tx

● Managed kitchen operations for high grossing, fast-paced kitchen. ● Delivered excellent customer service by greeting and assisting each customer. ● Completed weekly schedules according to payroll policies. ● Trained staff to deliver outstanding customer service. ● Scheduled and directed staff in daily work assignments to maximize productivity.