Client Care Associate
Current• Provided superior client service by answering telephone inquiries, text and chat messages, and emails, accurately, professionally and courteously.• Delivered client solutions by solving problems and investigating/resolving a wide variety of issues and requests that include gathering additional information, setting expectations and working with other lines of business to fulfill requests.• Maintained an advanced working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems.• Maintained a broad awareness of other technologies in the rapidly changing environment of financial services.