Develop and lead organizational strategies and implementation for student-facing marketing and communications to promote services, programs, and resources via web, social media, email, print, and visual media. Manage the student-facing communications team and coordinate with internal and external partners to lead marketing for campus-wide events including the all-campus Career & Internship Fair.

Directed and grew the communications and marketing strategies, partnerships and outreach programs of the organization through brand design and implementation, websites and social media, email marketing, content creation, education and relationship building, events management, and video and photography.

Oversaw daily business operations and balanced a range of priorities, from marketing and communications to customer service and facilities. Recruited, hired, trained and managed seven administrative staff at four business locations.

Led direct mail and email campaigns targeting B2B and consumer markets. Managed company website and social media. Managed staff of physical therapy aides, including student employees, and set work schedules at three business locations.

Served as first impression and provided customer service to patients. Organized clinical environment to best serve patients and assisted physical therapists with treatment and customer relations. Produced video and photography for the company's website to grow client base and provide high-quality resources for patients to continue treatment at home.

Captured, edited, and produced video and photography, including 32 features on The Macon Telegraph's online sports section. Other projects included weddings, family photos and promotional content for a non-profit.

Supervised and coached new employees on proper call floor and handling procedures. Evaluated trainee progress and recommended status changes based on performance. Provided captioning services to clients while monitoring technical issues and managing error reports.

Supported the Campus Life administration and business management staff in the Tate Student Center, the central student center on campus.