Microsoft 365Azure Active DirectoryActive DirectoryGroup PolicyMeraki firewall, switches, access pointsCisco UCSDell EMC Unity 300F SANDell PowerVault ME4012 DASVeaam 11a Backup & ReplicationVMware ESXI 7BackupifyMimecastCrowdstrike FalconDarktrace DETECTZscaler Internet AccessKnowB4PRTGWindows ServerNinjaRMMManageEngineIT Roadmaps, Network Diagrams, Architecture

● Established Annual Tech Planning for global IT for all business domains (HR, Legal, Finance, R&D, Sales, IT, etc)● Coordination of company wide Technical Review Boards including updating solution designs, powerpointpresentations, ensuring all presented proposals include key cybersecurity standards before reaching the TRB● Project Manager for global Enterprise Vulnerability Management project. Designed, operated and transitionedvulnerability remediation process as part of year long project working closely with stakeholders in IT Securityand all IT domains. CIO and CISO sponsorship.● Established Continual Service Improvement initiative● Provided advisory for global IT budget for strategic modernization and vulnerability remediation initiatives

● Service Delivery Manager for Americas Region IT support services. Hiring Manager for NA HQ IT Services.● Managed 8 local site support across 10 offices across 4 countries in North and South America with 900 users● Process design, development for Americas on site support services. Built new ticket queue, dashboards, metrics, weekly touchpoint team meetings. Created depot services in the US.● Responsible for IT budget for 3 business units in the US totalling over 3m● Delivered over 300k USD in budget savings in 2020 between multiple vendors● Designed proposal for business leadership to deliver remote work from home setups for all NA employees● Developed training program to enable US field sales reps to adapt to videoconferencing sales calls to allow for business continuity during the COVID-19 crisis.● Escalation point for VIP support requests from NA CEO and other members of leadership.● Coordinated integration of systems between newly acquired company and Ipsen including network, file shares, user laptop and mobile device swaps.● Organized and provided IT services for various NA conferences and Global Leadership conferences

● IT Project Manager for three construction projects totalling 20 million USD with multiple phases includingcoordinating with external vendors, internal vendors and construction project management teams● VIP Support manager for NA HQ. Procurement, vendor management, inventory management, budgetforecasting. Incident management including communications for known issues, outages, and upcoming changes.● Established knowledge base to support company users including policy, procedures, contacts.● Interviewed, hired and mentored junior Site Support personnel. Senior escalation point for technical andmanagerial responsibilities with a support team of 5 responsible for 500 end users● Responsible for new hire orientations, training sessions for various existing and implementing technologies● Works with various service providers for infrastructure, network and email incidents, requests and problems

● Responsible for the incident management, change management and maintenance of life science clients including Virtual Hosts, Storage, Networking, Servers, Cloud Services, backups, Windows & MacOS devices for an MSP/ITILv3 service provider.● Established documentation for new clients and continually updated documentation for existing clients.● Interviewed and trained six junior Service Desk personnel● O365 Exchange, Hybrid exchange, G-Suite, Cisco Meraki Firewalls, Switches and APs, Dell Sonicwall Firewalls, Servers & SANs, Synology NAS, Dell Sonicwall Firewalls. Powershell, ESXi, Citrix XenApp, Veeam backups● Lifescience Lab systems & software support interfacing with vendors regularly for configuration, maintenance and troubleshooting. (TIBCO Spotfire, Thermofisher Cellomics, PerkinElmer ChemOffice, etc)

● Jack of all trades Systems Admin/Tier 2 Support for ~30 local and 150 remote PC & Mac users.● Virtual Host configuration, deployment, updates and maintenance. Windows Server VMs and Linux VM builds for local developers. Change management, tape backups, PCI DSS compliance, server patching, servermigrations.● ESXi Dell Switches, Cisco PIX firewalls, HP Routers, Symantec Backup Exec, Active Directory, DFSR, SMB,WSUS. MS SQL.

● Desktop Support Engineer for 500 users. Depot services for Macs, PCs. Triage remote and in person incidents and requests. Manage an inventory and loaner pool. Executive white glove service.● Dameware Remote Tools, Apple Remote Desktop, Active Directory management, Dell KACE (scripting), Office Suite, Adobe Creative Suite, Symantec/Norton Ghost