- Implemented processes, procedures and policies to create structure for the intake team and firm as a whole.- Identified and integrated cutting edge technologies to enhance firm-wide efficiency, track KPI's and streamline the signing process.- Established KPI's and implemented them within the intake team to ensure clear goals and measurable progress for that department.- Manage a small team of intake consultants.- Work with client's and manage their case from initial intake to settlement closure. - Serve as the main point of contact for clients, providing regular updates and addressing any questions or concerns promptly and professionally.- Collaborate with attorneys and paralegals to ensure all client information is accurately recorded and updated in the case management system.- Conduct initial client consultations, gather relevant information, and assist clients in understanding the legal process and their rights.- Currently meet with 120+ clients a month and sign roughly 115-120.- Develop and maintain strong relationships with clients to ensure their needs are met and they feel supported throughout their case.- Minimised resolution times and heightened client satisfaction ratings through scheduled client check-in's and settlement reviews.- Ensure all client interactions are documented and maintained in the firm’s database for easy reference and follow-up.- Implement strategies to enhance client satisfaction and loyalty, leading to increased client retention and referrals.- Gather client feedback to improve services and identify areas for improvement within the firm.

- Serve as the main point of contact for clients, providing regular updates and addressing any questions or concerns promptly and professionally.- Collaborate with attorneys and paralegals to ensure all client information is accurately recorded and updated in the case management system.- Conduct initial client consultations, gather relevant information, and assist clients in understanding the legal process and their rights.- Currently meet with 120+ clients a month.- Develop and maintain strong relationships with clients to ensure their needs are met and they feel supported throughout their case.- Address any client issues or complaints with sensitivity and in a timely manner, escalating to senior management when necessary.- Ensure all client interactions are documented and maintained in the firm’s database for easy reference and follow-up.- Implement strategies to enhance client satisfaction and loyalty, leading to increased client retention and referrals.- Gather client feedback to improve services and identify areas for improvement within the firm.

- Maintain a quality candidate sourcing pipeline for nursing and related services positions in local School settings.- Proactively source active and passive candidates through employee referrals, networking, and innovative research tools (LinkedIn, Indeed, Facebook, Work source, Handshake, etc.)- Thoroughly discuss open positions with candidates, including explanation of job description, office environment, benefits, pay, etc., and from these conversations determine quality of candidates.- Present candidate synopsis and recommendations to Hiring Managers.- Coordinate on-site and phone interviews.- Finalize offers to candidates and coordinate on-boarding.- Use and maintain applicant tracking system (Taleo & Recruitecare) and online job postings.- Manage active staff's payroll and provide customer service when necessary for staff.

- Support executive HR and field-based leadership hiring within Amazon’s Worldwide Operations org- Utilizes communication skills to provide an excellent candidate experience, from initial contact through to offer stages- Work with complex calendars of high-level candidates and hiring teams, to coordinate phone and in-person/virtual interviews- Partners with recruiting teams to improve and streamline processes to create a great interview experience for both the candidate and hiring team, such as creating templates and prep docs for candidates, creating trackers to monitor interview invites, and creating trainings/updating SOPs for the interviewers, so that they can keep to our 2&5 promise for our candidates.- Scheduled an average of 38 phone interviews and 26 on-site/virtual interview panels per month- Team lead with ensuring feedback is submitted by interviewers after each interview is conducted, making sure to keep our promise for a great candidate experience- Works directly with candidates, executives and the recruiting team to organize and coordinate scheduling for phone screens, virtual interview events, candidate prep calls, team pre-briefs, and post interview de-briefs.- Partners with recruiting team to help source and run debriefs for 18 Field and Field Leadership roles

● Trained 65 new hires to be efficient in the Connections process and in-house CRM, Pearl.● Collaborated with the training team to support current and upcoming new hire classes● Utilized Asana, Calabrio, and Microsoft Outlook platforms to look up current rep schedules, organize meetings, keep track of course content, and shadow sessions● Performed quality assurance to analyze new hire error trends● Helped create and implement new hire training material such as course trainings, assessments, and videos● Pulled training reports from our in-house training tool “Zillow University” and transferred them to Tableau for team managers to access

● Provided a high level of response service for consumers, while helping real estate professionals manage high lead volumes and maximize ROI across all sales● Managed appointments for real estate agents, loan officers, and new construction teams utilizing Salesforce, while exceeding department KPI goals and consistently being a top performer● Consistently picked by management to work and assist with SOP suggestions in pilots such as ZHL, Pearl new UI integration, and follow-up automation for our vendors● Oversaw the ‘Lets Connect’ initiative (Seattle and Denver), where I onboarded and trained CS’s to conduct shadow sessions for any Zillow employee interested in the departments day to day operations● Averaged 150-200 inbound and outbound calls a day, while consistently meeting KPI goals such as call attempts, connection conversions over phone and sms, follow-up time, and utilization.

Executed top tier customer service regarding health insurance benefits and claims for Federal employees in Washington, Utah, Idaho, and Oregon.● Conducted research and data entry within many complex insurance systems● Responded to at least 100 inbound phone inquiries daily in a prompt and accurate manner● Conducted call shadowing, presented claim information during new hire trainings, and handled call escalations

- Opened and closed the store, and checked all the zones in the area to ensure products were where they should be - Consistently checked security for any loss in assets, whether it was our products, employees or customers- After apprehending individuals who caused loss in the store, I would review our security footage to determine if the evidence at hand was fraud or theft, and would work with the police to handle the matter further

- I would ask for ID's and take cover charge; in addition I communicated clearly with unruly patrons and occasionally the police if an altercation occurred - I was able to make quick decisions and determine what I needed to do before a situation got out of control in the bar- Trained to identify false ID's and how to look for both verbal and nonverbal cues that can lead to an altercation

-Supported warehouse manager’s daily efforts with order picking and cycle counting inventory-Exhibited competency in picking orders and cycle counting in a warehouse environment-Cross-trained in areas outside of my immediate job to better support the business needs (i.e., shipping and receiving)-Maintained records of items received, damaged, and returned

-Demonstrated competency in department and product knowledge, providing information on product features, and related items to drive sales-Maintained department in-stock conditions of assigned areas, and ensured a clean, safe environment for employees and customers-Adhered to safety policies and standards, along with standard company operating procedures

- Maintained and delivered exceptional customer service, while also exhibiting strong time management skills for all assigned tasks- Competency and information processing ability, numeracy skills, accuracy and attention to detail in all transactions-Demonstrated the ability to problem solve in resolving customer complaints