Brandon Stromme Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

• IT Problem Manager responsible for post-review of major problems, preforming root cause analysis to eliminate recurring incidents to reduce the impact of incidents that cannot be prevented and managing the lifecycle of.
• Manage Major Incident procedures to minimize the mean time to resolution (MTTR) for minimal Business impact.
• Monitor the performance and capacity of high availability systems to prevent interruptions in services.
• Develop, document and revise system design procedures, test procedures, and quality standards.
• Resolve incidents efficiently and collaborate with peer technical staff and service providers to facilitate efficient time to resolution in accordance with established processes and procedures.

Las Vegas, Nevada Area

• Monitor the infrastructure environment and application services for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur.
• Manage a queue of work requests to meet service levels and KPI objectives.
• Execute defined procedures to fulfill my role in Incident, Problem and Change processes and diligently perform required communications as required by Incident Commander and IT Operations Communications processes.
• Monitor and test system performance, capacity and prepare and deliver system performance statistics and reports.
• Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Review and where necessary update the tracking of problems in known error database system.

Las Vegas, Nevada Area

• Monitored infrastructure environment and application services for stability and performance in order to maintain operational uptime and resolve service impacts as they occurred.
• Create and document network and application topologies to help further troubleshoot any incidents that occur.
• Resolve incidents efficiently and collaborate with peer technical staff and service providers to facilitate efficient time to resolution in accordance with established processes and procedures.
• Create daily pass down documents to help the transfer of information from one shift to the next.

Sandy, Utah

• Maintained the availability of company computer resources including servers, workstations, laptops, printers, phones, and multimedia equipment.
• Recommended, evaluated, and purchased IT assets.
• Administered and maintained Microsoft Exchange server and Active Directory.
• Developed and implemented Group Policy objects, and managed file servers.
• Help Desk supervisor responsible for managing, delegating, troubleshooting, and resolving IT system trouble tickets for two sites in two different states.
• Maintained, performed, and monitored regular system backups.

Supervised and operated, fixed and deployed information technology (IT) resources to monitor, evaluate and maintain systems, policy and procedures to protect clients, networks, data/voice systems and databases from unauthorized activity.