Key Responsibilities• Take the lead, bringing innovation and vision to new strategic partnerships and/or enterprise clients• High-impact, high-profile role, in which you’ll leverage both creativity and keen business acumen to standardize processes and share expertise, for the benefit of the entire Client Implementation team• Focus will be on prioritizing tasks and projects and identifying & resolving problems in the client implementation lifecycle• Work closely with multiple functions and teams across the organization to drive real impact• Functions as a trusted advisor as you implement all products, programs, or services and drives the onboarding experience• Fast paced, often ambiguous, and spread across multiple projects and client implementations simultaneously• Mentors and coaches new or less-experienced team members to facilitate successful achievement of team goals• Project manage new product operational readiness cross departmentally, implementing best practices for pilot clients, and/or associated go to market initiatives• Create and manage customer specific materials and implementation artifacts• Collaboratively drive enrollment revenue within the client population (employees, plan members, etc.) with support from our Enrollment Marketing and Health Services teams• Support Go-to-market / pilots / Sales RFP process

Key Responsibilities• Lead, facilitate, coordinate, and track day-to-day activities required to ensure implementation projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract.• Own and/or support key projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of project.• Ability to explain technical concepts confidently to non-technical audiences; proficient with medical and healthcare terminology• Lead and support projects that aim to improve the implementation lifecycle to achieve scalability and automation• Use organization wide and departmental KPIs to drive prioritization and decision-making• Build strong relationships with cross-functional teams, both externally and within Teladoc Health• Manage multiple implementations simultaneously, assisting team to deliver launches on time

• Plans the scope of convention; develop programs, agendas, budgets, catering, and services needed for 5,000+ attendees.• Facilitates hotel accommodations of over 500 rooms for dignitaries, team members, and rooms under our block.• Organizes on-site logistics of over 2.5 million sq. ft. space while troubleshooting complications.• Frequent site visits to inspect facilities to ensure all requirements are met for the event.• Assists the Director w/ pre-con logistics (assigning spaces for meetings, programs, events, etc.)• Monitors various concurrent hospitality events guaranteeing all needs are sated while adhering to contractual obligations.• Manages all F&B options for meal functions, board meetings, and break out sessions.

Key Responsibilities:• Serves as an objective and knowledgeable strategic advisor and thought partner to enterprise, service line and executives.• Leads, manages, prioritizes, and executes multiple, concurrent projects independently and maintains appropriate confidentiality information.• Forge strategic relationships across the medical center to gather essential data and drive initiatives.• Manage the analysis and reporting of departmental information for informed decision-making.• Manages complex issues and problems• Assess current practices and industry trends to set organizational objectives.• Oversee and coordinate process management, ensuring efficiency and improvement.• Conduct financial and operational analyses, developing recommendations to guide decisions.• Lead the annual budgeting process and design innovative projects aligned with client requirements.• Develop and monitor data management systems for accuracy and reliability.• Participate in Six Sigma project management as a Green Belt, driving excellence in our processes.• Commit to personal growth through continuous education and active participation in hospital activities.

• Responsible for managing the day-to-day operations• Strong client-centric mindset with the commitment to continually improve business operations to support the LPL Financial corporate based advisors and their end-clients• Identifies financial advisors’ needs, clarifies information, researches complex situations, and defines actions to deliver solutions.• Educates clients on new operational/financial industry policies and procedures maintaining high level customer service.• Navigates cross-departmental projects to ensure financial advisors, service 360 teams, and service center teams all utilize move money systems properly so we can deliver exceptional customer service. • Processes any outstanding issues, delivers escalations, and one-time exceptions to mitigate operational deficiencies. • Provide strategic leadership while staying tactically close to the day-to-day operations• Consistently train, develop, and mentor a team of operations specialists through coaching, rewards & recognition, and by providing developmental opportunities• Partner with leadership team to achieve departmental goals and initiatives• Identify operational deficiencies and address by implementing a new effective process to increase efficiency and accuracy• Create, update and implement operational training and guides• Regularly exercise excellent business judgment while following compliance process and procedures• Conduct weekly team meetings to provide updates and provide the team a forum to address questions and/or concerns

• Identified and cultivated insurance prospects and appropriate markets while mitigating risks.• Analyzed clients’ financial status to determine needs of coverage/investments. (Life, Health & Sickness, Supplemental Benefits)• Generated proposals; delivered presentations to prospective/existing clients; organized and conducted enrollment periods.• Developed coordinated protection plans by calculating/quoting rates for immediate coverage and long-term strategy implementation.• Continuously researched and navigated the ever-changing field of insurance thus recommending best methods for clients.• Organized and conducts enrollment periods; provides exceptional service for clients.

• Top-revenue earner for the 2015 & 2016 seasons.• Generated 30% of revenue from all season tickets.• Secured 40% of revenue yielded from all contract extensions.• Demonstrated precision managing an average of $50,000 in cash and credit card transactions weekly.• Amplified sales which led to the organization attaining #1 in revenue and attendance in MiLB 2014 - 2016 seasons.• Maximized marketing efforts leading BB&T Ballpark voted “Best Minor League Ballpark in America” by Baseball America.• Delivers superior customer service while developing and maintaining relationships with the patrons.

• Enhanced previous marketing tools and created new materials to develop the brand.• Reviewed contracts proposals and contract briefs for incurred cost submission, assigned labor categories for cost proposal.• Researched companies and formed proposals to increase growth opportunities.

• Developed comprehensive program, implemented successful marketing plan, and increased attendance over 5,000 people to enhance the Fan Day experience.• Coordinated all on-field and in-game promotions.• Created a sponsorship program which generated an increase of $5,000.00 in revenue.• Facilitated the inaugural pep rally and managed each event from start to finish.

• Coordinated organization management including; training, development, event management, and overall resource support for Student Government Association, Programs & Activities Council, and National Pan-Hellenic Council.• Spearheaded cross functional collaboration between students and staff to produce quality communication among departments.• Created and implemented a comprehensive training of 30 student leaders.• Programmed 2 special events per month / executed all Homecoming events.• Pioneered marketing tool with Student Activities newsletter and the Greek Awards program.

• Regulated training evaluations, calculated statistics, and analyzed results for assessment.• Publicized Housing and Residential Life by recruiting staff and liaised with Student Government Association.• Developed/Marketed/Headed student-centered government to promote social, diversity, health, emotional, understanding and growth.• Facilitated major investigations/crisis interventions in correspondence with on campus police.• Hired and scheduled a 24/7 front desk for desk assistants to work while monitoring a living community with over 400 residents.

• Increased attendance by 5% on a monthly basis from new marketing ideas being implemented.• Served on the official on-field promotions team for game day activities throughout the internship.• Supported operation staff in the management of facilities.• Responsible for general operations tasks (inventory, transactions, customer service, etc), during rotational assignments in the team merchandise pro shop

• Worked alongside campus recreation management, performing duties of a Facility Supervisor.• Developed a new process of conducting chemical inventories, which led to more efficiency.• Successfully coordinated the annual student orientation on a weekly basis. • Planned events and evaluated employee performance in their roles affiliated with the event.