Brandon Talbott Email & Phone Number

• Managed and maintained the Salesforce platform, ensuring data integrity, security, and compliance with company policies.• Customized and configured Salesforce applications, including workflows, validation rules, and custom objects to meet business needs.• Provided end-user support and training, addressing issues and ensuring users are effectively leveraging Salesforce tools and features.• Developed and generated reports and dashboards to track key performance indicators (KPIs) and support data-driven decision-making.• Collaborated with cross-functional teams to gather requirements and implement solutions that optimize business processes.• Managed user accounts, profiles, roles, and permission sets to ensure appropriate access and security.• Implemented automation solutions using Salesforce Flow and Process Builder to increase efficiency and reduce manual tasks.• Troubleshot and resolved technical issues, providing timely and effective solutions to maintain system performance.• Participated in project planning and execution, contributing to the successful rollout of new features and updates.• Stayed current with Salesforce releases, features, and best practices, ensuring the organization leverages the latest capabilities.

Kentucky, United States

• Provides mission support and customer service for the US Army through the GoArmy.com website by using Salesforce to help communicate with online chat and telephone interactions.• Interacts daily with those seeking recruiting questions and helps anyone who is pursuing enlistment in the U.S. Army• Utilizes web-based programs for the processing of potential leads for the Army.• Monitor employee productivity, provide constructive feedback, and submit performance reports.

Kentucky, United States

Lead supervisor for the Quality Assurance program. Ensuring that all departments are being audited to ensure quality in processing and shipping. I revamped the retraining program that has helped improve low performers' quality and hourly processing rate. Was the Operations Supervisor for the Receiving Inspection Process for all electronic devices for Gazelle.com. Skilled working within a team environment, maintaining productivity, and resolving problems. Working with staff populations of varied backgrounds, cultures, and nationalities.