Troubleshoot hardware, and network issues in person or remotely across all of MissouriInstall and configure computers on new or existing networksInstall and manage new networks configurations according to customer's needsRun and terminate cabling for large facilities. Including terminating ends for wall outlets and server racks.Install, troubleshoot, and manage VoIP systemsCreate and explain managed service proposals to customers for necessary services requiredUse ticketing system Atera to track and manage multiple tickets at a time

Inspect Alpha/Beta stage Laptops for any physical deformations or discrepancies between similar models.Perform consumer usage focused testing to provide an insight into the system based on how consumers will use the system. This includes daily handling, wireless and wired performance, testing audio levels, common internet usage such as browser searching, and more.Document, track, and monitor multiple problems across multiple systems at once to ensure a timely resolution.Restructured organization shelving and storage to allow a better workflow across all current and past projects. Had to organize around 5-15 systems each model across about 50-60 different models of laptops and desktops that cycled monthly.Have weekly in person and teleconference meetings with department leaders to convey the current projects standings as well as bring up issues that our team deemed needed reworked even at the cost of delaying the project.Be able to work outside of normal hours to communicate with overseas teams who handle direct production.Host weekly/bi-monthly open houses for department leaders showcasing current systems.Install test drivers and bios to ensure the systems are able to operate in a stable manner.Create bug reports and crash logs for every problem that occurs. Work with other departments to ensure solutions are found before the project deadline.

Backup end-user data, create images, and deploy computers to end-users.Responded to telephone calls, email and personnel requests for technical support.Documented, tracked and monitored multiple problems at once to ensure a timely resolution.Reorganized office to create a better workflow and create a more concise method to organize.Set up tele-conference meetings through Skype, and Zoom.

Demonstrate Inventory/Asset Tracking server and cloud basedsoftware. Be able to tailor the demo to being in depth or basicdepending on the customer demo is for.Demos were either scheduled ahead of time or were direct transferredat any moment, so I had to be able to work with limited information.Worked in support department temporarily to alleviate work load.Worked in software bug QA department to alleviate work load. Thisrequired browser network, console, and SQL server work.Manage working in three different departments simultaneously withoutbeing able to block off time for them.Assist in training of new customers with software.Created two feature concepts for the system which are currently beingmade.Beta and Bug test any new feature that is to be released on a weeklybasis.

Manage and be able to deescalate situations with individuals.Maintain frequent records of duties, and equipment.Train new officers when they are just coming onto post.Created multiple learning documents for ease of access and aslearning examples for new hires and current employees.

Transport children to school and other appointments. Organize the day for kids to follow. Make sure kids are safe and don't hurt themselves or others. Restrain kids if needed to prevent themselves from hurting themselves or others.

Pointed drills so that they could be split and shipped to customers.Had to manage my point machine and adjust it to the specifications of the drills that I was to be working on at any moment.

• Resolved technical issues for clients in person, On-Site, on the phone, and through e-mail. Installed any computer component needed for replacement. Cleaned and maintained shop, often alone.• Built custom desktops making sure to prioritize cable management and cleanliness.• Performed desktop and laptop repairs for all brands of systems. • Assisted in training of 2 new employees in effective diagnostic and repair procedures. • Troubleshot Internet, boot, Overheating, and virus issues and resolved problems accurately and efficiently. Performed diagnostic tests and repaired malfunctioning hardware and software. • Soldered components together when needed. • Only Employee who does iPad screen replacement. • Has serviced and fixed over 700 Desktops and Laptops.

• Ran Cat-6 Cables throughout the school for setting up IP cameras. • Included working outside in inclement weather and in the ceiling 10+ feet up.

Preparation and creation of sandwiches for college students.

Grading and managing student work and tests. Creating PowerPoints for lesson plans.