In this role, I partner with the Enterprise Talent Senior Leadership team to reimagine the experience our Leaders, Employees, HR Professionals and Candidates have when engaging in Hiring, Internal Mobility, Performance Management, Succession Planning, Learning and Workforce Development. Accountable for the Strategic Vision and Execution of reducing complexity, creating efficiencies in our talent processes, and driving the integration of technology to augment and automate our services.

• Overall oversight of the OTD&A LDP Internship Experience and Program Management of the OTD&A LDP Full-Time Rotational Program• Advance OTD&A LDP Full-Time Program strategic planning and execution• Partner with and influence stakeholders across the TDAC & Operations organization including: Rotation Managers, Group Assignment Managers, Side Project Managers, Career Coaches, HRBPs and Senior Leaders across LOBs• Leadership of several LDP Internal Side Project teams that maintain program processes and infrastructure including strategic planning and execution• Career Coaching and feedback to 20+ interns and 50+ LDP associates annually• Identify opportunities for synergy between LDP & Tech Catalyst programs• Support LDP Lead on Rotation Portfolio Management and prioritization• Implement process efficiencies to streamline delivery and improve the program experience• Socialize and advocate for Early Career Talent across the enterprise

- Change Leader of project teams, programs and products focused on driving Agile maturity and sustainability- Lead Communities of Practice to enable upskilling, collaboration, learning & innovation across various Agile roles including Scrum Masters, Product Owners & Release Train Engineers- Creator and Implementation & Change Management Lead for Agile Role-based Skills Matrices - Collaborate with and influence key stakeholders and business leaders to advance HIG’s Agile Adoption & Learning agendas within Tools, Processes, Change Management, Learning, Talent Development & Skilling- Coordinate, facilitate and produce Learning Journey content and workshops for Agilists within Product Management, Execution and Agile Teams- Consult with Enterprise Learning teams to create content, program agendas and content redesigns- Create business cases for enablement tools, processes, learning content, etc. - Collaborate with Employee Engagement and DEI teams to engage and retain top talent- Lead Phoenix Young Professionals Network Employee Resource Group (PHX YoPros ERG)

- Pilot Lead & Process Owner for Enterprise Agile Enablement Tool – Stormboard- Provide feedback loops, retrospectives, training and support to Stormboard users- Use Voice of Customer feedback to partner with Enablement Tool vendor to drive product improvements- Engage with Rally users via Rally Community Forums to drive Voice of Customer feedback, feature requests & application enhancements- Analyze app usage using reporting tools to identify opportunities for improvement- Test Rally apps for defects and work with developers to analyze possible solutions/bug fixes- Strategize & Ideate with Product Owner to deliver valuable products to Agilists- Collaborate with Change Management, Communications & Learning team to align ACoE Operations work with our Change and Communication strategies- Partner with Asst. Learning Director and Agile Transformation vendor to provide learning content and Pre/Post Assessments to LOBs- Provide operational support to the Agile Center of Enablement and Agilists- Assist Scrum Master with facilitation and team engagement of Agile events- Create business cases for enablement tools, processes, learning content, etc. - Collaborate with Employee Engagement and DEI teams to engage and retain top talent- Lead Phoenix Young Professionals Network Employee Resource Group (PHX YoPros ERG)

- Coordinate interviews with candidates & hiring managers using various methods- Create interview agendas, book candidate travel & hotel accommodation- Collaborate with recruiters & hiring managers to develop staffing strategies- Continually enhance candidate/customer experience by identifying & implementing process efficiencies- Implement and manage Recruiter/Coordinator Share & Coordinator Backup plan processes. Create documentation to provide insight on process sequence- System Superuser which includes testing scenarios and training various users on system features & processes- Build and maintain strong partnerships with hiring managers, recruiters & other stakeholders throughout all recruiting stages- Respond to inquiries and process paperwork; keep up to date records/system documentation to ensure compliance

- Full-cycle recruitment from sales and business development to recruitment, training and operations- Recruit, screen and develop candidates to match clients’ specific needs- Acquire, service and expand client base by utilizing sales tactics- Coordinate and schedule multiple client meetings and candidate interviews daily - Ensure candidate profiles and client records are accurate and up to date - Respond to client and candidate inquiries and requests via computer, telephone and face-to-face interaction

- Sales and customer support handling a variety of customer inquiries- Train and develop sales representatives and new hires in customer service and sales techniques