I am a veteran with an excellent balance of hard and soft skills that could benefit any organization. Hard skills to include: B.A. in English with an emphasis in professional writing, 10 years of technical writing in the aerospace industry, software knowledge of many desktop publishing programs, and over 20 years of customer service experience. Soft skills include: strong ability to learn new methods and technologies, exemplary communication skills (8 years of educating and training dog owners), years of working with a team (starting with the U.S. Army), and adaptability to nearly any situation.