Brandon Upton Email & Phone Number

Charlotte, North Carolina Area

Delivered best in class customer service.● Diagnosed issues with customers pool equipment and recommended specific repairs.● Whenever possible provided additional information to increase customer sales.● Conducted onsite reviews of pool equipment. Repaired and maintained electrical issues concerning 120V and 240V connections.● Collected payment upon completion of installations and repairs.● Worked with senior management to develop strategies on complex equipment… Show more Delivered best in class customer service.● Diagnosed issues with customers pool equipment and recommended specific repairs.● Whenever possible provided additional information to increase customer sales.● Conducted onsite reviews of pool equipment. Repaired and maintained electrical issues concerning 120V and 240V connections.● Collected payment upon completion of installations and repairs.● Worked with senior management to develop strategies on complex equipment installations and repairs for hotels and commercialproperties.● Created quotes for work to be completed for customers.● Completed all work within budget and required timelines.● Maintained commercial vehicles and all inventory in vehicles. Show less

Jacksonville, Florida Area

Managed a team of Quality Analysts that performed analysis on operational data to provide measurable performance to JP Morgan Chase operations teams. Was a project leader on internal audits with the goal of finding root cause and gap analysis. Made recommendations to executive management and business partners as necessary to implement solutions so that all audit check points are being effectively addressed.• Led project team of nine in the design and implementation of the Mortgage Banking… Show more Managed a team of Quality Analysts that performed analysis on operational data to provide measurable performance to JP Morgan Chase operations teams. Was a project leader on internal audits with the goal of finding root cause and gap analysis. Made recommendations to executive management and business partners as necessary to implement solutions so that all audit check points are being effectively addressed.• Led project team of nine in the design and implementation of the Mortgage Banking Executive Office Quality Assurance Program.• Implemented a second Executive Office Team in Columbus Ohio. This included procedure development and employee on boarding• Led and directed the design and implementation of forty seven operational processes that the Quality Assurance team ensures are in compliance with bank, federal, and state regulatory agencies.• Worked closely with the following regulatory agencies to ensure the Executive Office was adhering to their policies. OCC, CFPB, Dodd/Frank, United States Treasury Department, RESPA, SCRA and various Congressmen and Senators• Evaluated team and individual analyst performance against set deliverables and metrics. Increased operational production by 25% respectively from 2011 – 2012• Engaged in creating and maintaining open lines of communication with various Subject Matter Experts (SMEs) and Sr. Management to be more effective solving problems.• Maintained effective communication with internal client-members to ensure that the learning and information needs of JP Morgan employees were consistently and effectively met, in direct support of JP Morgan’s goals and business initiatives• Performed analysis of learning and performance solution needs. • Designed and implemented forty seven operational processes to ensure compliance with bank, federal, and state regulatory agencies Show less

Jacksonville, Florida Area

Responsible for a 5 person team tasked with reviewing every branch in the loss mitigation department and creating the reports to show default trends by investor. • Created and executed the remote training of a team of 30 analyst in the Philippines• Planned, developed, implemented and evaluated online job-aides, and streamlined policies, procedures and attachments• Evaluated team and individual analyst performance against set deliverables and metrics. • Managed… Show more Responsible for a 5 person team tasked with reviewing every branch in the loss mitigation department and creating the reports to show default trends by investor. • Created and executed the remote training of a team of 30 analyst in the Philippines• Planned, developed, implemented and evaluated online job-aides, and streamlined policies, procedures and attachments• Evaluated team and individual analyst performance against set deliverables and metrics. • Managed open lines of communication with various Subject Matter Experts (SMEs) and Sr. Management.• Distributed daily work to team members• Made recommendations to enhance the Loss Mitigation Dept. based on audit findings to all levels of management.• Created and maintained daily, weekly, monthly reports for cross functional departments Show less

Jacksonville, Florida Area

Responsible for reviewing files for homeowners that were in foreclosure process to try and qualify them for the Making Homes affordable Act, 2009. • Processed loans for the MHA ( Making Homes Affordable Act, 2009)• Managed daily pipeline of approx. 40 loans• Created and lead an internal quality team (3 people), to ensure files sent forward to underwriting met all underwriting guidelines• Managed multiple pilots, and led the development of several QA programs