Brandon Valverde Email & Phone Number

La Porte, Texas, United States

Holland, Michigan, United States

-Consistently complete 50+ tickets per week-Manage over 500 clients for our team-Consistently meet SLA-Work with team members to create new SOPs and guidelines-Manage User Datto backup data, file recovery, server maintenance-Manage user accounts in Azure, Exchange, SharePoint, OneDrive accounts-Help trouble shoot Outlook, Account, OneDrive, Active Directory, Server and File servers.-Manage the installation and troubleshooting of printers through Printer Logic, TCP/IP, Software.--Achievements:o Appear in weekly customer satisfaction reporto Maintained and updated data in SQL data base

La Porte, Texas, United States

-Managed internal user PC setups and workstation deployment-Set up printers using TCP/IP settings and deployed printer units-Created and managed over 200+ active directory accounts-Managed and tracked Logins and Passwords for security team-Assisted and managed field tech and Phone department-Performed audit of IT equipment (Monitors, Laptops, Switches, Phones, Printers)-Assisted Systems Administrator with Migration of 200+ Exchange accounts to Azure.--Achievements:o Implemented ticketing software for the department (Ninja One)o Developed and implemented IT policies and procedures, ensuring compliance with industry regulations and improving overall governance. (SOP, SLA and guidebook)

League City, Texas, United States

-Analyze P&L reports & manage expenses to maximize resource allocation-Coach and support growth of business and team (30+ members) while delegating workload evenly-Create and implement initiatives that support the business objectives-Empower and grow employees to lead team to common goals-Work with colleagues to develop and enforce compliance and security policies

Galveston, Texas, United States

-Install and maintained ERPs (QuickBooks, Office 365, Acumatica) via team viewer-Train onsite project managers in Office 365 and Windows 10 on Laptops, desktop setups, and Chromebook-LAN & WAN Connectivity & Maintenance-Provide support for QuickBooks, Office 365, and Jobber--Achievements:o Successfully migrated on-premise infrastructure to the cloud, reducing hardware costs by 20% and improving scalability and flexibility.o Successfully led the implementation of a new enterprise resource planning (ERP) system, resulting in a 20% improvement in overall operational efficiency.

Pasadena, Texas, United States

-Provided on site troubleshooting support to technicians withComputer system setup and ERPs technical support.-Conducted training for Acumatica and MS Office setup-Troubleshoot end user errors by recreating issues in VirtualEnvironments.-Used remote access to perform troubleshooting on Acumatica

Bachelor Of Applied Science - Basc, Computer Science

Associate'S Degree, Computer Science

High School Diploma, Computer Science