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Experienced Customer Support Representative with a demonstrated history of working in the computer software industry. Skilled in Microsoft Office, Retail, Communication, Adobe InDesign CC, and Writing. Strong support professional with a Bachelor's degree focused in Public Relations, Advertising, and Applied Communication from Cleveland State University.
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Qa EngineerMri Software Mar 2023 - PresentWork closely with developers and product owners on an Agile team to devise test cases and plansEnsure comprehensive coverage of test cases as well as assisting in developing user stories and acceptance criteriaManage acceptance criteria, maintain documentation, user accounts and test data used by the teamPerform manual software testing to ensure acceptance criteria is met
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Solutions ConsultantMri Software Jan 2022 - Sep 2022Cleveland, Ohio, United StatesResponsible for leading the implementation of new software solutions for new and existing clients. This included branding specific client portals utilizing CSS to match their existing branding and current marketing scheme and putting together a project workflow that fit their needs. Implemented a first party software solution to eliminate the need for an outside solution. Utilizing SQL queries I was able to populate information to streamline the use of electronic documents, allowing clients to quickly capture sign off and electronic signatures as needed.
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Customer Success – Incident Support Team Lead & SmeCuttercroix, Llc Aug 2020 - Jan 2022Responsible for maintaining, updating, and creating databases for new and existing clients. Work directly with Tier 1 clients to ensure account health and wellness. Managed various accounts with configuring scope and estimating databases for specific use. Handled high end support and complex issues through troubleshooting and reporting. Held weekly meetings with team to recap accounts and review status updates. Worked with engineer team on client requests and incidents while ensuring TAT was met. Trained new employees on troubleshooting issues and SaaS system environment. -
Customer Success RepresentativeCuttercroix, Llc Mar 2017 - Aug 2020In this position I have had the pleasure of working with clients on a day to day basis for any questions or comments they may have on our software. I have been able to assist with the training and on-boarding process to get them running smoothly on our platform. Provided on-site support for a client that was using our software at a trade show. Consistently take park in quality assurance testing prior to new releases of software. This includes identifying issues along with potential pitfalls that could arise. I have helped create E-mail content for our upcoming trade shows and created video content to be used at trade shows. Created content for new hires and posted them on our various Social Media platforms.
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Marketing InternBaker & Hostetler Llp May 2016 - Feb 2017Cleveland, OhioIn this position my job included drafting and posting stories on our internal site. Some of the items I have posted include, practice and firm news, business development news, client events and feature stories. I also used 3E software to update client information. -
Front End CoordinatorGiant Eagle, Inc. Nov 2006 - Dec 2016Brooklyn, OhioIn this position my job included many hands on customer service requirements. I am responsible for maintaining the customer flow and the service standards of our store. I assisted with customers at the self checkout registers along with the assistance of escalated customer issues such as manager overrides, product complaints and service issues. When required I would assist with coaching of fellow employees and training. I performed duties of the Front End Team Leader in their absence such as scheduling in the SMARTrack program.
Brandon Varney Skills
Brandon Varney Education Details
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Public Relations, Advertising, And Applied Communication
Frequently Asked Questions about Brandon Varney
What company does Brandon Varney work for?
Brandon Varney works for Mri Software
What is Brandon Varney's role at the current company?
Brandon Varney's current role is QA Engineer I.
What is Brandon Varney's email address?
Brandon Varney's email address is br****@****gle.com
What is Brandon Varney's direct phone number?
Brandon Varney's direct phone number is +133087*****
What schools did Brandon Varney attend?
Brandon Varney attended Fullstack Academy, Cleveland State University.
What skills is Brandon Varney known for?
Brandon Varney has skills like Customer Service, Communication, Microsoft Office, Retail, Social Media, Writing, Research, Marketing, Microsoft Word, Powerpoint, Adobe Indesign, Adobe Photoshop.
Who are Brandon Varney's colleagues?
Brandon Varney's colleagues are Nicholas Popp, Andrew Gallogly, Janie Benn, Jyotika Bedi, Daniel Coe, Kartik Makwana, Joey Crouch.
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Brandon Varney
Twinsburg, Oh2gmail.com, cardinalhealth.com -
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