As an Automations Administrator, my primary responsibility is to streamline and optimize workflows by automating manual and repetitive tasks. I use a variety of tools, including Ansible for configuration management and automation, Power Automate for process automation, Boomi for integration, SCCM for system management, and PowerShell scripting for task automation. By designing and implementing automation solutions, I aim to improve efficiency, reduce errors, and free up time for more strategic activities across the organization. I focus on identifying opportunities for automation, developing scripts and workflows, testing and deploying solutions, and ensuring their ongoing performance.

As a Windows Systems Administrator, I am responsible for managing a large infrastructure of 580 servers, ensuring their optimal performance, security, and reliability. My duties include writing and enforcing Group Policies, provisioning new servers via SCCM task sequences, and managing firewall rules to ensure secure network operations. I also handle IP reservations in Infoblox, manage Active Directory, and work with VMware for virtualization tasks.In addition to these tasks, I ensure that all servers are regularly backed up and that data integrity is maintained. I have played a key role in building and managing a Configuration Management Database (CMDB) using Jira Assets, which helps to track and manage all IT assets efficiently. I also actively manage Windows Defender across all servers to ensure that they remain secure and protected against threats.A key part of my role involves managing the SCCM servers, including creating and maintaining collections, configuring and updating ADR (Automatic Deployment Rules) for software updates, and troubleshooting SCCM-related issues. I am committed to ensuring that all servers are properly patched and up-to-date, as part of my overall responsibility to maintain system integrity and security across the organization’s infrastructure.

As a Desktop Support Specialist, I provided comprehensive technical support to faculty, researchers, and staff, ensuring seamless day-to-day operations of desktop and laptop systems. My responsibilities included performing warranty repairs, provisioning and installing new machines, managing Active Directory for user authentication and access control, and conducting OS upgrades to ensure optimal performance and security. I utilized Microsoft Deployment Toolkit (MDT) for software packaging and building task sequences to streamline system deployment.Additionally, I supported macOS environments, managing devices with JAMF, building app packages using JAMF Composer, and ensuring proper configuration and updates. I also handled printer setup and maintenance, including annual servicing and fulfilling purchase orders for necessary equipment. In addition to desktop support, I provided support for Red Hat Linux servers used for research purposes, ensuring their stability and performance in a scientific computing environment. This role required a balance of technical expertise, problem-solving skills, and proactive support to ensure a productive research and academic environment.

Responsible for managing and maintaining the MDT server, ensuring timely updates to software packages and patches on a weekly basis. Oversee the creation and maintenance of corporate computer images, updating as needed. Administer the Avaya IP Office Call Manager, configuring and updating phone extensions to meet business requirements. Provide remote support using SolarWinds Take Control, troubleshooting and resolving user issues. Train and orient new employees on IT processes, network security, and phone systems. Manage a range of Windows Server environments (2008, 2012 R2, 2016), Group Policy, Print Server, and Active Directory. Lead migrations from Windows 7 to Windows 10. Provide end-user support for domain logins, Outlook, VPN, Citrix, and assist with Microsoft 365 management, including creating mailboxes, distribution lists, and assigning licenses.

Managed and supported a diverse range of 2,500 mobile devices, including Apple, Android, and Microsoft platforms, utilizing Microsoft Intune for device management. Administered the Cisco VoIP phone system, including creating extensions, configuring hunt groups, voicemail boxes, and advanced settings. Oversaw Cisco Meraki switches, handling tasks such as enabling/disabling ports, configuring VLANs, and managing static IP reservations via Infoblox.Installed, configured, and maintained County computers, monitors, and peripherals, including printers, scanners, and related hardware. Configured security settings and managed access permissions for users and groups via Active Directory. Provided cabling support for new installations and office reconfigurations, ensuring optimal network connectivity.Provided expert technical support for network systems, including hardware, software, and email troubleshooting. Ordered equipment and parts as needed and resolved network and peripheral issues through prompt repair actions. Documented service calls accurately in the departmental system and ensured timely responses to technical service requests.Monitored and ensured the availability, connectivity, and security of technology-related equipment. Performed preventative maintenance to safeguard systems from viruses, spyware, and adware. Delivered end-user training and collaborated with the IT Department on researching and implementing new technologies.Provided on-call technical support as needed and maintained confidentiality in accordance with the North Dakota Century Code, ensuring the proper handling of both public and non-public records.

Repair various types of equipment such as Blenders, Pump Trucks, Cementing Trucks, Technical Command Centers. Make Electronic repairs following schematics. Install Various types of sensors. Troubleshoot electro-mechanical assemblies to the component level.Develop and document test processes for electronic equipment.Perform soldering and electronic repair.Design and document electronics and cable assemblies.Utilize various electronic test equipment, such as meters, oscilloscopes and power supplies.Complete Work ordersPerform Product Maintenance on various pieces of equipment.

-Responsible for handling all inventory related issues such as goods receipts, goods issues to sales orders, inventory counting and reconciliation, to support timely and accurate billing.-Operate Fork lift to Load and Unload Trucks-Customer Service-Shipping and Receiving

-Installing equipment, this includes: running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.-Reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers.-Planning installations by evaluating location, locating access and laying-out equipment and wiring plan.