Brandon Volpe Email & Phone Number

• Oversee all store operations such as hiring, shift scheduling, inventory/supplies management while managing cost effectiveness to ensure profitability.
• Foster a professional, productive, and positive environment for all team members to exceed sales ROI goals and provide an extraordinary team and customer service experience.
• Interview, onboard, and train new team members and provide employment guidance and development.
• Ensure compliance with all safety regulations and maintain weekly reports as required.
• Plan, organize, create and maintain store forecasts, ice cream invoicing and sales operations.
• Support Regional Manager in all activities related to company strategy and team loyalty.

• Successful at reaching monthly store targets while building a customer-centric culture with team of 8-12 employees.
• Delivered exceptional customer service especially in a fast-paced environment with high customer expectations.
• Ensured store ran smoothly with proper inventory levels, supplies while guaranteeing all health and safety regulations are followed.

The Habit Grill ; Cypress And Buena Park, CA

• Manage, coach and counsel a team of ten employees in restaurant policies, employment standards, and safety initiatives efficiently and productivity at all service levels.
• Provide exemplary customer service aligned with company standards and deliver urgency in resolving guest conflicts and requests.
• Maintain inventory levels of fresh quality ingredients and food supplies to sustain restaurant operations and establish and implement safety protocols and practices to ensure a safe environment for the restaurant.
• Maintain weekly health department protocols and safety logs by gathering food and product level reports.

Downey, California, United States

• Continuously achieved and awarded the top sales associate in merchandise sales by leveraging innovative sales pitches to customers purchasing sports merchandise and apparel.
• Managed a team of Sales Associates to exceed daily and monthly store sales goals and worked closely with store management and executives to maintain store inventory and exceed company goals and initiatives.
• Provided customers with excellent service while maintaining store safety & cleanliness standards.

Downey, California, United States

• Fully embodied company service expectations by providing top-of-the-line customer service at all times.
• Executed time management and organizational skills during busy shifts to ensure order accuracy and overall customer satisfaction. Exemplified outstanding team member skills through constant communication, cooperation.
• Managed cash register operations efficiently and accurately for drive-thru and in-store service.
• Set goals for each shift with Management to ensure employee and store operations growth.

Norwalk, California, United States

• Managed a team of Customer Service Representatives, Cooks, and Drivers by delegating and directing company projects and implement food safety procedures and protocols through communication and supervision.
• Delivered excellent customer service to customers by addressing concerns and resolving all complaints and requests and ensuring orders are fulfilled in an accurate and timely manner.
• Tracked store inventory through daily reporting of food and supplies counts and calculations.