Brandon Volpe Email & Phone Number

• Oversee all store operations such as hiring, shift scheduling, inventory/supplies management while managing cost effectiveness to ensure profitability.• Foster a professional, productive, and positive environment for all team members to exceed sales ROI goals and provide an extraordinary team and customer service experience.• Interview, onboard, and train new team members and provide employment guidance and development.• Ensure compliance with all safety regulations and maintain weekly reports as required. • Plan, organize, create and maintain store forecasts, ice cream invoicing and sales operations.• Support Regional Manager in all activities related to company strategy and team loyalty.

• Successful at reaching monthly store targets while building a customer-centric culture with team of 8-12 employees.• Delivered exceptional customer service especially in a fast-paced environment with high customer expectations.• Ensured store ran smoothly with proper inventory levels, supplies while guaranteeing all health and safety regulations are followed.

The Habit Grill ; Cypress And Buena Park, Ca

• Manage, coach and counsel a team of ten employees in restaurant policies, employment standards, and safety initiatives efficiently and productivity at all service levels. • Provide exemplary customer service aligned with company standards and deliver urgency in resolving guest conflicts and requests.• Maintain inventory levels of fresh quality ingredients and food supplies to sustain restaurant operations and establish and implement safety protocols and practices to ensure a safe environment for the restaurant, employees, and guests. Communicate verbally and electronically with inventory vendors.• Maintain weekly health department protocols and safety logs by gathering food and product level reports.

Downey, California, United States

• Continuously achieved and awarded the top sales associate in merchandise sales by leveraging innovative sales pitches to customers purchasing sports merchandise and apparel.• Managed a team of Sales Associates to exceed daily and monthly store sales goals and worked closely with store management and executives to maintain store inventory and exceed company goals and initiatives.• Provided customers with excellent service while maintaining store safety & cleanliness standards.

Downey, California, United States

• Fully embodied company service expectations by providing top-of-the-line customer service at all times.• Executed time management and organizational skills during busy shifts to ensure order accuracy and overall customer satisfaction. Exemplified outstanding team member skills through constant communication, cooperation, and attendance.• Managed cash register operations efficiently and accurately for drive-thru and in-store service.• Set goals for each shift with Management to ensure employee and store operations growth.

Norwalk, California, United States

• Managed a team of Customer Service Representatives, Cooks, and Drivers by delegating and directing company projects and implement food safety procedures and protocols through communication and supervision. • Delivered excellent customer service to customers by addressing concerns and resolving all complaints and requests and ensuring orders are fulfilled in an accurate and timely manner.• Tracked store inventory through daily reporting of food and supplies counts and calculations.