Employee of the Month; Team Player Award; Q1 #1 Performer; Dynamic Communicator Award

• Managed a client operating budget of $150M, doubling operating margins in 12 months through account expansion and cost reduction to accelerate organizational growth• Navigated the company through a multi-entity merger, designing, executing, and managing short-term strategies to solidify the alliance and optimize operations in the US, Colombia, and Lithuania• Revolutionized operational efficiencies, implementing modern technologies, including Salesforce, reorganizing out-of-date processes, and restructuring back-office operations to increase client budget by 30% within 12 months and generate 3-5% bottom-line savings• Restored neglected relationships with Fortune 500 clients, as well as 3rd party transportation partners• Customized plans and strategies to improve on-time stats from 65% to 93% • Negotiated the expulsion of $3M+ inherited customer claims and launched a customer education campaign to mitigate future customer claims and safeguard the company• Initiated a 23% across-the-board price increase, retaining 97.5% of existing business and driving overall organizational profitability• Developed complex go-to-market strategies based on customer feedback and mobilized additional lines of service through cross-functional collaboration to generate $10M in recurring monthly revenue• Championed employee advancement, collaboration with HR to revamp training and company culture initiatives, introduce performance reviews, establish KPIs, and pioneer cross-training for 1K+ global employees• Integral in the recruitment of vital leadership positions, including EVP, HR, CIO, Director of Customer Relations, and Director of Brokerage• Served on the Executive team and collaborated with the CEO and Board of Directors, focusing on achieving operational goals aligned with budgeted financial improvement

• Functioned in a variety of roles during tenure, including Human Resources & Payroll Manager, Director of Customer Relations, Vice President of Sales and Customer Success, and SVP of Operations and Business Development, demonstrating the ability to learn and manage multi-faceted duties in a complex and rapidly changing environment• Advanced end-to-end sales, business development, and customer relations, expanding the workforce from 0 to 20 permanent employees in those departments and increasing health system, hospital, and clinic customers from 50 to 350 to accelerate growth• Drove sales and revenue efforts, yielding an average of $8M in annual new business revenue and maintaining a 6-year retention cycle • Upheld leadership duties to the workforce of 500+ on-site and remote employees while traveling 80% of the time, focusing on delivering optimal outcomes and maximizing performance and opportunity• Spearheaded the implementation of Salesforce CRM and Pardot marketing automation platform (SaaS) to enhance process efficiency, improve sales workflow, enable analytics, and strengthen marketing and customer relationship controls• Cultivated and negotiated an operating partnership with nVoq Voice Recognition, resulting in expanded client offerings and reduced working overhead• Expanded off-site personnel services, formulating protocol and utilization of proprietary remote employment software while ensuring HIPAA compliance• Oversaw a federal labor audit and collaborated with the Senior VP of Human Resources to identify and rectify unsatisfactory practices to mitigate company risk and liability• Championed employee engagement, introducing reward programs, providing opportunities for continuing education, implementing cross-training, and launching company culture campaigns to reduce employee turnover by 30% and increase morale

• Advanced customer relationship management, cultivating and maintaining positive relationships with clients, agencies, and co-workers to deliver exceptional customer service and enhance retention• Provided troubleshooting, researching, and resolving client concerns promptly and professionally to ensure accurate payroll reports and tax returns