Brandon Wade Email & Phone Number

I am a highly experienced Customer Service professional with a proven track record in handling a high volume of work in a fast-paced environment, with minimum supervision, while always prioritizing the highest quality of customer service. My excellent listening skills, both oral and written communication abilities, make me comfortable in interacting with people at all levels of the organization. I possess strong problem-solving and negotiating skills and have the ability to make independent decisions quickly and efficiently.In terms of education, I graduated from Texas Wesleyan University with a Bachelor of Business Administration, emphasizing in General Business, achieving a GPA of 3.8. Additionally, I obtained my High School diploma from Cedar Hill High School.In my most recent role as a Client Success Manager at Thryv, I have been responsible for building long-term client relationships and effectively supporting customers as they transition from prospects to active users of our Thryv Software. This has involved managing the products they have purchased, providing support for subscription-based services, and troubleshooting any software issues that may arise. I diligently open tickets for software issues using the Zendesk ticketing platform and always aim to provide our customers with accurate, valid, and complete information. When faced with complaints, I strive to offer appropriate solutions and alternatives within the given time limits and follow up to ensure resolution. I maintain detailed records of customer interactions, process customer accounts, and file relevant documents while adhering to communication procedures, guidelines, and policies. Moreover, I consistently go the extra mile to engage customers and exceed their expectations.Prior to my current role, I worked as a Customer Service Representative II at Securus Technologies. In this position, I effectively managed a large volume of incoming calls and generated sales leads. I consistently identified and assessed customers' needs to ensure their satisfaction and built sustainable relationships by employing open and interactive communication. I provided accurate and complete information, met personal and team sales targets and call handling quotas, resolved complaints, processed customer accounts, and followed prescribed communication procedures, guidelines, and policies. Overall, my detailed work history demonstrates my exceptional customer service skills, ability to multitask, and dedication to delivering outstanding results.

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  Client Success Manager

  Thryv

  Jan 2016 - Aug 2024

  Digital Campaign ManagerBuild and maintain search engine marketing and display brand awareness ads.• Implemented and maintained a client budget for paid advertisement.• Obtained in-depth keyword research for Search Engine Optimization campaign.• Maintained online citations and local listings.• Created and maintained Google My Business accounts for clients.• Provided clients with new marketing strategies, tactics, and results via conference calls and emails via MicrosoftOutlook.• Built natural backlinks.• Helped clients establish and navigate client digital marketing dashboards.• Executed in an active role in data analysis and interpretation.• Provided senior managers with campaign performance reporting, analysis, and enhanced marketing strategies.• Created social media ads and targeted customers through the use of social media including Facebook /Instagram.• Supported all aspects of the planning and management of digital marketing campaigns through a range of onlinechannels.• Identified client objectives and then came up with ways to achieve them.• Kept records of customer interactions, processed customer accounts, and filed documents.• Followed communication procedures, guidelines, and policies.

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  Texas Wesleyan University

  Bachelor Of Business Administration - Bba