I am a highly experienced Customer Service professional with a proven track record in handling a high volume of work in a fast-paced environment, with minimum supervision, while always prioritizing the highest quality of customer service. My excellent listening skills, both oral and written communication abilities, make me comfortable in interacting with people at all levels of the organization. I possess strong problem-solving and negotiating skills and have the ability to make independent decisions quickly and efficiently.In terms of education, I graduated from Texas Wesleyan University with a Bachelor of Business Administration, emphasizing in General Business, achieving a GPA of 3.8. Additionally, I obtained my High School diploma from Cedar Hill High School.In my most recent role as a Client Success Manager at Thryv, I have been responsible for building long-term client relationships and effectively supporting customers as they transition from prospects to active users of our Thryv Software. This has involved managing the products they have purchased, providing support for subscription-based services, and troubleshooting any software issues that may arise. I diligently open tickets for software issues using the Zendesk ticketing platform and always aim to provide our customers with accurate, valid, and complete information. When faced with complaints, I strive to offer appropriate solutions and alternatives within the given time limits and follow up to ensure resolution. I maintain detailed records of customer interactions, process customer accounts, and file relevant documents while adhering to communication procedures, guidelines, and policies. Moreover, I consistently go the extra mile to engage customers and exceed their expectations.Prior to my current role, I worked as a Customer Service Representative II at Securus Technologies. In this position, I effectively managed a large volume of incoming calls and generated sales leads. I consistently identified and assessed customers' needs to ensure their satisfaction and built sustainable relationships by employing open and interactive communication. I provided accurate and complete information, met personal and team sales targets and call handling quotas, resolved complaints, processed customer accounts, and followed prescribed communication procedures, guidelines, and policies. Overall, my detailed work history demonstrates my exceptional customer service skills, ability to multitask, and dedication to delivering outstanding results.