Maintained and built a database of events and patron information using the Paciolan and Spektrix ticketing systemLed the procurement and implementation process for the Spektrix ticketing system, including interviewing potential vendors, assessing needs, leading both vendor and internal implementation teams, and bringing system live.Worked with promoters and affiliate arts organizations to create event builds, ticket scales, promo code and other necessary data to sell hundreds of shows per season.Troubleshooting technical errors and working with the Ticketing Vendor to keep the internal and external sales systems running smoothly.Overhauled Box Office policies, procedures, and organizational structures, including revamping of reporting and financial assessment proceduresManaged and hired a team of 4 in daily sales and show call procedures which included employee scheduling, training, policy setting, conflict resolution, and basic daily logistical operations required by a Box Office.Pulled and crafted all data and reporting as requested and as necessary for internal and external useSubstituted as a House Manager/MOD for 1100 seat theatre, 400 seat modular theatre, and 12000+ potential outdoor venue when required, including volunteer coordination, security management, and opening and closing procedures.

Management of day-to-day Box Office operations. This includes management of up to 7 show-calls a week across multiple genres and types of performance, scheduling, handling customer complaints, assisting with technical issues, managing personnel, and mediating between our Arts Partners, patrons, and outside operators.Extensive experience with Tessitura. Experience with Archtics.

I process customer orders and handled group reservations during day-to-day operations, both in phone and over the person using the Tessitura Ticketing System. I manage a small team of house managers and ticket sales assistants to complete logistical and administrative tasks necessary for the operations of up to 5 events per day. I am responsible for a number of decisions regarding long- and short-term planning for the Box Office. There are also tasks related to Marketing and Development in the Arts.

Chiefly, I produced 82 pieces of longform film criticism, including reviews, features, and interview pieces, including attending press junkets. I also worked to cultivate a base of writers and edit their Op-eds for print and online publication

I processed customer orders, including subscriptions, using the Tessitura Ticketing System, both in person and over the phone. I managed will-call and door sales during an average of 3 event nights a month where duties include ticket sales and solving customer service problems. I also performed administrative and logistical work as dictated, including taking sales counts

My chief responsibility was conducting research with an Emory faculty member in the Film and Media Studies Department on toxic masculinity and constructed identity in modern television as it pertains to Breaking Bad and Mad Men, which involved creating a lengthy article and research poster presentation to the public. I also assisted the faculty member with higher-level academic research on the films of David Fincher, including commentary transcription.