Brandon Wallace Email & Phone Number

Remote

Nashville, Tn, Us

Performs, monitors, and reviews daily transactions made to HR related systems primarily using Oracle R12.Reviews and contacts departments daily for any discrepancies on reports or paperwork.Calculates arrears and refunds for insurance premiums.Collects and analyzes data manually or with computer to address specific issues within the department.Assists vendors/departments with insurance eligibility or gathering information regarding employee benefits.Provides customer service to departments as well as outside vendors doing business with Metropolitan Government.

New York City , New York, Us

Working collaboratively with research and design teams to craft a product leveraging tools like Figma and Miro.Optimize productivity by documenting group decisions and meeting details.Collaboration with Project Administrators to improve Group ProductivitySupport team efficiency by managing team's resources and organizing spaces, materials, and documents.

Columbia, Maryland, Us

• Advocated for Users in identifying technical issues and outlined Solutions to restore Hardware Service and Functionality that reduced wait time by 78%.• Implemented technical support tickets across Network Systems and applications for End-Users across different time zones that Increase CSAT Scores by 65%.• Collaborated & Partnered with Leadership to escalate and address incoming Support Tickets which increased productivity by 55%.• Developed and Amended Technical Documents and collaborated on Tutorials Videos to achieve Process Improvement and increasing competency by 60%

Orlando, Fl, Us

• Supervised communication team by performing 1:1 meeting, performance reviews and regular feedback. • Developed marketing materials (print, digital) for distribution using Adobe Suite. • Performed training for design software to maintain marketing standards. • Conducted presentations designed to motivate, teach, and promote development.• Managed development through mentorship, goal-setting, and other workshops led and/or overseen by me.

• Developed Staff Technology use, assisting with Troubleshooting and Quality Control to streamline operations and increasing overall productivity by 63%.• Collaborated with Stakeholders to gather requirements and develop scope for SCCM builds across campus ensuring Security and most up to date Software for Campus Hardware.• Assessed Concerns, Complaints and Inquiries to meet User needs and increased positive interactions by 70%.• Investigated Hardware and Network System issues using proactive Troubleshooting Techniques bringing Ticket Resolution time down by 59%.

Orlando, Fl, Us

Cru Cross a ten-week experience where interns can develop their professional skills on a consistently small, focused project. A Crossroads intern develops the theme and identity of IndyCC, an annual winter conference that brings together thousands of college students from the Great Lakes Region. During this time I learned to work in a team environment and develop design skills as well as technical skills in Adobe Photoshop, Illustrator and InDesign.