• Communications liaison between all teams ensuring the accuracies of all data reporting available for leadership and project managers.• Assign incoming clients to project managers using analyzed data including industry experience, management capacity, and R&D company qualification and updated all involved parties to enhance optimal business flow.• Lead a team of analysts through operational business plans for each project manager and the company’s leadership team.• Point of contact for data operations through report creation of industry breakouts, project manager rankings, client WIP, client retention contests, and company billable hours.• Led the transition of client deliverable memos from the Houston team to the India Acceleration team members, significantly cutting the average turnaround time of tax credits.• Synthesizes current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.• Works closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.• Map process activities to identify shortfalls and propose options to rectify operational inefficiencies.• Develops solutions and allocates resources effectively.• Provide constructive feedback and career development plans to motivate team growth.• Automate the daily deployment process to reduce manual work.

Lead Data Entry Team

Organized and processed all guest check-ins/outs, room reservations, requests, changes, and cancellationsIdentified and explained room and property features to guestsEnsured that any outstanding requests from prior shift receive priority and were resolvedRan and reviewed daily reports/logs, completed designated cashier and closing reports

Coached associates on sales technique to meet sales goals and prepare them for promotion opportunitiesCreated weekly schedule to analyze floor coverage needs and balance workforce hoursRecruited talent for the storeServed as the Capabilities Manager in charge of auditing paperwork and merchandise flowServed as Visual Brand Manager in charge of visual standards for storePerformed management duties such as; optimize traffic to maximum sales performance, organization of stockroom, and open/closing store

Assisted customers with cargo importing on West Coast Completed reports detailing information on cargoCommunicated with outside companies to ensure delivery of cargoEnsured all containers have cleared customs before being releasedWorked with other departments to ensure all cargo is released on time and at no charge to the company

Oversaw a building with a population of 500 residentsSupervised a staff of six resident assistants and thirteen desk assistantsCo-Advised Residence Hall Association, Executive Board and Hall Council Executive BoardAdditional duties included; weekly hall counts, rosters, program tracking, hall budgets and judicial paperwork

Chief Officer of Operations (National Associate of Administration) of Nations largest collegiate student run non-profitCreated national leadership training program. Program is still utilized to date. Negotiated contract for a partnership with leadershape a national leadership corporationCreated, designed, editor in chief and wrote articles for first national corporate magazineSpearheaded majority of legislation to update bylaws to reflect current technology and society climateTraveled across all regions attending conferences and providing guidance as national board member. Often stepping in for CEO when not available to travel.