Led a team of 25 to achieve business objectives by developing and implementing HR strategies that enhance employee engagement, performance, and operational efficiency. Partners with cross-functional teams to drive continuous improvement and foster a culture of excellence and collaboration, aligning HR initiatives with organizational goals.• Achieved top performance metrics by leading three specialized teams focused on account activations, ensuring consistent improvement in customer experience and operational efficiency.• Enhanced data accuracy by collaborating with reporting and data teams to develop performance metrics, identify data errors, and implement corrective actions, laying the groundwork for future improvements.• Developed and implemented a performance tracking dashboard that allowed for month-over-month analysis of key metrics, enabling better identification of trends and supporting the team's overall development and performance improvement.• Improved talent development by providing focused coaching and mentoring, resulting in the rapid advancement of team members, including two promotions to senior roles and the selection of another for a leadership development program.• Boosted team performance by providing one-on-one coaching sessions and clarifying performance expectations.

Managed a team of 80-100 associates in a fast-paced fulfillment center, focusing on enhancing productivity, safety, and employee engagement. Implemented data-driven HR strategies to optimize workforce performance, ensure compliance with company policies, and promote a positive work environment.• Promoted three out of four employees to manager roles within 6-12 months by identifying high-potential talent and providing targeted development, effectively addressing understaffing and strengthening leadership succession.• Improved employee engagement and attendance by creating training and development opportunities, fostering a culture of continuous learning, and coaching associates to meet performance goals.• Enhanced team performance and leadership capabilities by coaching Process Assistants on performance metrics, resulting in improved team management and operational effectiveness.

Led HR operations across seven recruiting regions, overseeing 280 talent acquisition managers and 42 centers. Developed and implemented HR policies, training programs, and initiatives to enhance recruiting effectiveness and improve organizational performance. Frequently filled in for senior leadership, maintaining consistent productivity and performance during their absence.• Increased annual recruitment by 10% by proactively identifying policy gaps, advising senior leaders on necessary improvements and implementing new guidelines to enhance team knowledge and performance.• Achieved 100% hiring goals for full-time and part-time positions by developing data-driven recruitment strategies and ensuring consistent application of HR policies across all regions.• Enhanced onboarding and HR processes through continuous improvement initiatives, increasing efficiency and reducing time-to-hire by streamlining procedures and enhancing organizational effectiveness.• Improved HR reporting accuracy and efficiency by collaborating with executive leadership to refine reporting processes, leading to more effective resource allocation and better recruitment outcomes.

Oversaw HR operations across multiple regions, managing 10 talent acquisition managers and HR support staff to enhance recruitment, employee relations, and compliance. Directed strategic HR initiatives to develop talent, improve organizational effectiveness, and support overall workforce management.• Improved employee satisfaction by enhancing employee relations, mediating conflicts, advising on personnel matters, and fostering a supportive work environment.• Championed employee well-being by overseeing equal opportunity, harassment prevention, and resilience training programs and initiating training & development workshops.• Streamlined HR operations by creating and maintaining comprehensive employee records, managing performance reviews, benefits, and wages, and acting as the primary liaison between internal and external stakeholders.• Earned recognition as the Top Regional Manager out of 41 leaders by achieving top regional performance in recruitment through data-driven strategies and optimized talent acquisition processes.

Managed and directed all aspects of HR and personnel services via the oversight of two human resource managers, while delivering all aspects of administrative support, providing advisement on HR, finance and personnel matters to all assigned personnel, and leading/conducting all functions of a human resource office in support of personnel assigned globally. • Consistently recognized as a top mid-level leader in the Pentagon for continuously excelling, while working against numerous highly intense deadlines in a decidedly stressful environment.• Received accolades from senior leadership for delivering remarkable harmony and cooperation through calm and mature direction in an office composed of a diverse mix of personnel.• Created and generated confidential HR-related reports, correspondence and policies, while maintaining HR office and personnel files in accordance with regulations.• Awarded the Army Staff Identification Badge for being assigned to a nominative position within Headquarters Department of the Army agency in the Pentagon.