Brandon Wilson Email & Phone Number

Irving, TX, US

Great Falls, MT, US

• Serve as the chief information technologist for the health system, overseeing the IT resources that provide the infrastructure and backbone of IT applications and services to Benefis Health System, affiliates, and.
• Oversee multiple teams including Network Engineering, System Analysts, Help Desk, Support Engineers, Telemedicine, Telephony, and IT Security
• Hired and developed talented teams that have improved operational IT across the organization.
• Through budget review was able to reduce annual IT expenditure.
• Increased capability of the Hospitals by solidifying network and data center technologies.
• Implemented new ITSM (Halo) and CRM (EPIC) tool to increase hospital support capabilities.

• Ensure smooth global network operations by providing noteworthy action in architecture and support. Provide senior leadership to global support teams and junior engineers. Contribute to developing, reviewing, and.
• Played integral role as part of globally distributed team to communicate with 7,000 technical and non-technical users.
• Was the Lead Engineer for the global Strategic Network Enhancement program to bring all offices across 22 countries to an agreed upon standard - closed early and under budget.
• Partner with global support teams to ensure compliance with IT Service Management guidelines.
• Traveled to multiple global sites to migrate local infrastructure resulting in standardized technology and access across all offices; partnered with local Managing Directors to promote high levels of support.

Baltimore, MD, US

• During my current role, I provide high-level support in accomplishment of IT needs, including architecture, equipment needs, upgrades, and technical issues to ensure seamless office IT operations. I deliver supervision.
• Played integral role as part of distributed team to communicate with both technical and non-technical users.
• Identified and mitigated potential issues by providing robust solutions through close collaboration with vendors and customers.
• Leveraged technical expertise in managing IT infrastructure including LAN and WAN systems to ensure ongoing reliability, efficiency, security, and safety of the organization.
• Streamlined system operations and functionality by providing hands-on hardware and system (Windows, Mac, and Linux) support to multiple cross-functional clients.

Los Angeles, California, US

• During this role, I executed the following activities, I was responsible for developing and implementing highly effective training tools and KPI's to faclitate Territory Operations teams. I managed overall IT related.
• Provided exceptional leadership support to team of over 30 remote specialists and supported vendors operations.
• Improved organizational profitability by generating over $100K in company savings by effectively negotiating existing contracts with potential external vendors.
• Spearheaded development of multiple plus projects with worth over $150K from start to completion in line with specification within time and budget constraints.
• Delivered supervision to operational support teams in provision of help desk support via Freshservice and computer builds, while occasionally stepping in to handle tier 3 issues.
• Protected organizational confidential information and data by actively monitoring and reporting of potential threats, vulnerabilities and other risks to company assets, systems, and infrastructure.

Melbourne, Victoria, AU

• During this role, I executed the following activities,I was mainly responsible for maintaining third party applications and providing technical support across all levels. I coordinated with exterior software companies.
• Spearheaded multiple teams and cross-functional staff members, including network technician, full stack developer, and two customer support specialists.
• Improved business capability by introducing asset and inventory tracking and Mobile Device Management technologies.
• Accomplished needs associated to distribution of product by communicating directly with customers.
• Identified and mitigated internal and external issues through implementation of strategic solution within time constraints.

Cupertino, California, US

• During this role, I executed the following activities,I provided effective guidance on technician development with keen focus on maximizing customer engagement. I delivered expert-level support in formulation of robust.
• Boosted knowledge and skillset by providing performance-driven training to members.
• Implemented best practices to maintaining Customer Satisfaction Rating of over 90%.
• Played integral role as part of pre-opening team of +100 international staff for the initiation of first Apple Store in Dubai.

Cupertino, California, US

- Functioned as stand in Lead Technician in charge of all training, day to day operations, and team scheduling for 43 team members- Operated as Business to Business (B2B) development trainer- Developed business strategies within the technical team- Rolled out business strategy to Maryland Market then to East Coast Market teams- Opened 4 stores in the.

Cupertino, California, US

- Remotely supported business customer IT related issues throughout the entire United States- Partnered with Sydney and London based teams to develop uniform support strategies that are still in use and have been adopted by other teams- Assisted in development of Apple Care phone support strategies- Collaborated with other teams throughout the corporate.

Cupertino, California, US

- Supported Business Market Leadership team to institute storewide training, which led to 187% increase in business connections - Introduced a customer check-in strategy known as On-Point that has improved overall efficiency and wait time and is still in use today worldwide- Cross-trained with Senior Technicians to obtain more in-depth training to improve.

- Developed testing procedures for Armor and Weapon Systems - At different points in charge of million dollar programs with excess budget left over - Performed system integration of remote weapon stations into all allied vehicle platforms- Assisted in developing training currently used by the United States military to educate soldiers on proper use of.

Washington, DC, US

- Led training for company element of Marines in partnership with higher ranks- Managed over 5 million USD worth of military equipment- Personally commanded 42 Marines day to day activities as Platoon Sergeant- Served as the Quality Assurance Officer in charge of all fuel operations for Ubaydi, Iraq- Received Meritorious promotion to the rank of Lance.

Bachelor'S Of Information System Security, Information Technology

Certificates, Information Technology

Bachelor'S Degree, Security And Risk Analysis

High School, Manufacturing And Pre-Engineering