Brandon Wright Email & Phone Number

Brea, California, Us

As a Product Manager, my time has been spent improving high-impact, customer-facing processes. I've successfully launched an industry-leading EOL and extended life process for PHP that exceeds initial revenue goals by 700% while maintaining less than .01% daily churn. This project has become the basis for additional process improvements that have delivered server performance increases upwards of 75% and product growth of 10%. My projects are all deeply rooted in solving customer problems and enabling customer success. Education and communication are the backbones of my products and as such, we've seen an extremely high level of customer self-resolve rates and satisfaction as a result.

Brea, California, Us

As a Product Marketing Manager at DreamHost, my time is spent on market analysis and data collection in order to best position our products in the market, creating customer communication strategies for new features and product launches, and finding unique areas to target growth in new and expanding sectors. I have a deep understanding of our user base and above all, I desire to create an incredibly intuitive and feature-rich product that meets their needs. Projects include flagship products such as DreamPress, our managed WordPress hosting solution, new and existing signup flows, creating painless strategies for the EOL of core system technologies such as no-longer-supported versions of PHP, and many more! In addition to launching and improving customer-facing products, I lead the talks and eventual partnership with Epic Conjoint, an industry-leading Market Research firm. Their choice-based conjoint tools and software are now utilized throughout our product research phases and I provide guidance and expertise for our teams conducting research through their tools.

Brea, California, Us

During my time as a Quality Assurance Analyst, we built a small team responsible for elevating the level of support provided to our customers, resulting in year-after-year awards for best customer service in the industry. This was done through the creation of policies and practices, monitoring systems, and collection of data and analytics. In addition, much of my time was spent delivering coaching and feedback for our support team members and management, ensuring that they felt empowered and had the tools and skills needed to provide the best support in the industry.

Brea, California, Us

Level 2 support team manager providing customer service and system administration for LAMP/LEMP-based services such as shared, VPS, and dedicated hosting platforms, Cloudflare-based compute systems, and Ceph-based object storage solutions. In addition to managing my team, I worked to develop our training curriculum and methodologies that are still in use today. Throughout my time in support, I was consistently rated #1 in customer service-based KPIs.

Mechanical Engineering

Business Administration And Management, General