Brandon Wrinkle Email & Phone Number

Springfield, Missouri Area

Developing Project Management practices and methodology for this Austin-based, Lean StartupManaging pre-sales projects and assisting with marketing activities

Springfield, Missouri Area

Managed 46 account transitions, resulting in over $27 million in revenue.Orchestrated all phases of a $3.2 million retail store technology refresh project for a Fortune 15 company with 7400 stores nationwide in 12 months. Facilitated initiative to implement full-stack monitoring, including SAN and NAS, for hosted multi-tenant vSphere virtualized Cloud data center services supporting 3 major Canadian customers.Functioned as lead for all transition projects for key wholesale partners.Oversaw multiple technical teams, communicated with executive project sponsors and sales and solutions groups coordinating new managed service customer on-boarding projects ensuring timely delivery of high-quality transitions within budget constraints while using a combination of Agile and Waterfall methodologies.

Greater St. Louis Area

Responsible for configuring, maintaining, troubleshooting and patching HP OMU and NNM on IA64 platform for network operations and systems management teams.Configured monitoring for devices and applications from Verint, Harris, and Avaya including installing vendor MIBs in NNM, uploading resulting OMU trap policies and interfacing with responsible management teams to determine event severity, develop appropriate correlations and ensure notifications are delivered to the appropriate responsible parties.Developed strategy for Ameren to increase their ROI through more efficient use of their existing tools.

Greater St. Louis Area

Acted as midrange expert responsible for implementing HP OpenView technologies for Enterprise Problem Isolation (EPI) project enabling Business Service Monitoring (BSM) for AT&T using ITIL-based event management and correlation methodologies.Interfaced with teams responsible for AT&T's automation tools to ensure their actionable events were displayed in OMU and accurately related to the impacted Business Service.Participated in ongoing status meetings with team members, AT&T System Administrators and DBAs, and internal stakeholders to discuss development, assess problems, and ensure acceptance.Developed training for EPI user groups; led training and technical discussions with co-workers.

Greater St. Louis Area

Installed and managed Patrol agents, including the development of notification rules and monitoring of agents; maintained 7 PET notification servers.Analyzed and certified the Patrol DB2 UMDB KMs for use in the AT&T (SBC) IT environment.Developed relationships across all sub-groups in the IT environment to facilitate the installation of Agents and database-specific Knowledge Modules (KMs) with system admins and DBAs.Communicated information on active issues with team members to ensure continuity.

Greater St. Louis Area

Directed efforts of 5-8 incident managers providing problem management for all Priority One outages.Worked with director, team leads, and other senior technicians to develop plans to support the organizational efforts as well as set policies and procedures within the organization.Provided training for supervised staff, either directly or by arranging training with other staff.Assisted with the migration of Ameritech’s midrange automation tools to the SBC standards.Managed escalations involving dissatisfied internal clients such as System Administrators or DBAs.

Greater St. Louis Area

Monitored midrange environment that included approximately 2000 UNIX servers and 3000 Windows servers, responding to issues as they occurred, providing tier-1 troubleshooting, escalating issues as required to gain a resolution and communicated with internal stakeholders during outages, tracking issues and reporting metrics. Interacted and coordinated with vendors and system administrators to schedule hardware repairs and preventative maintenance.