Builder ops handles all of the post construction customer service operations so that your team can focus on the building process. We take care of warranty claims, maintenance scheduling, post construction inspections, build follow ups, and general customer inquiries, and more, saving builders time and money.

Employee turnover, customer churn, lack of vision, low CSAT scores, unmotivated teams, slow customer onboarding.... all of these challenges have one thing in common- People. There's a quote that says "business is easy until people get involved." It doesn't have to be that way though. I help companies increase customer and employee engagement by mastering the human side of business.See more at www.customersandculture.com

Member of the executive team leading and scaling all business Operations. Responsible for day to day people management, HR, marketing, accounting, revenue growth, business development, and business processes. Built Propel core values and operating principles, and SOP's from the ground up.

Member of the executive team leading all post-sales client facing teams including client success, client support, and professional services. Responsible for a team of 15, including managers and front line employees in the US and Peru.

I lead the TriumphPay Payor Integrations and Operations team in delivering excellent onboarding and customer service experience for TriumphPay Payors. I'm responsible for creating and implementing strategies to understand customer needs and goals as well as monitoring KPIs and customer feedback. I manage a cross-functional team of integration and service professionals, delivering direction and leadership linking the long-range vision, strategic concepts, tactical execution and revenue implications to the daily work.

I lead the TriumphPay Operations team in delivering excellent customer service for TriumphPay brokers. Responsible for creating and implementing strategies to understand customer needs and goals, monitoring KPIs and customer feedback. Responsible for providing direction and leadership linking the long-range vision, strategic concepts, tactical execution and revenue implications to the daily work flow for a team of 10 employees.

Complete oversight of the customer support and call center operations for a leading call tracking software provider. Develop and implement the strategic vision for the customer service experience delivered by 15 customer support representatives and 30 call center representatives to over 15,000 clients.

Oversight of the customer support operations for a leading call tracking software provider. Responsible for the total customer service experience delivered by 15 customer support representatives to over 15,000 clients.

Oversight of a team of consultants supporting over 12,000 clients. Created the vision for growth and development of consultants as well as leading the large-scale engagement of our user base.

Built relationships with c-level executives of high value accounts and built strategic game plans based on their needs. Nurtured relationships with already established clients by analyzing their performance and data in a way that would continually produce results, as well as generate new revenue.

Lead team of 6 consultants in executing projects and call campaigns to increase client engagement. Audited projects and activities to ensure they were completed to the highest standard.

Nurtured our relationship with established clients by analyzing their performance and data in a way that would continually produce results.

2020- "Leadership Lies: The Lies Leaders believe, and the Truths they Should Believe Instead"2019- "5 Keys to an Unstoppable Culture"