Brandon Alex Rivera Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

San Antonio, Texas Area

• Detail-Oriented: Achieve precise business financials and positive customer experience by documenting inventory and properly assigning charges. Result: Accurate company revenue and improved customer ratings.• Ability to Work Independently or on a Team: Consistently complete all job responsibilities within diverse conditions and workloads. Excellent collaboration skills. • Customer Oriented: Provide quality experiences to customers that exceed their expectations. By following the processes and standards.

Frederick, Md

• Analytical: Increased output by implementing new procedures for execution of work which included, new loading methods, organizational structure, and finding the most efficient routing. Result: Increased workload efficiency decreasing total labor costs.• Customer Service: Increased customer satisfaction by improving the quality of service that the customer was used to receiving. Result: Improved office metrics. • Team Collaboration: Created a team comradery within the group of 10 substitute employees, by always being available to help and encouraging the other members to lookout for each other. Result: Increase in efficiency and morale which led to less turnover and was passed on to the other groups of hires that followed.

Gaithersburg, Md

• Fiscal Oversight Accounted for all cash transactions by following established procedures Result: 100% accuracy.• Team Collaboration Worked with the other departments to balance Result: Increased customer satisfaction and decrease in inventory losses.

Gulf Breeze, Fl

• Client Relations: Increased customer satisfaction with communication throughout the process to assure we met their standards and had provided a positive experience. Result: Customer feedback scores increased. • Employee Development: Monitored 30+ employees’ performance and safety. Conducted training and retraining when needed. This resulted in increased store metrics for performance

Gulf Breeze, Fl

• Cross-team Collaboration and Communications: Worked with the other parts of the store to make sure that all customer needs are met and keep track of inventory levels to make sure product was kept in stock.• Adaptability: Willing to work in whatever capacity the job called for. Accomplished this by being open to trying different roles when they were asked of me and learned the different roles.• Excellence under Pressure: Maintained high levels of quality in customer service, production and food safety under all kinds of situations like being short staffed, out of inventory, dealing with upset customers, and any level of customer activity. • Trainer: Mastered all associate level positions by being motivated and willing to learn. Result: Promoted to Trainer and taught to develop new hires to meet company and safety standards.