• Leadership development role in Business Solutions Center, coaching and developing a team of 10 Customer Service Solutions Analysts supporting many top customers to effectively deliver orders of $1B+ annually• Identify opportunities for improvement, and lead the team in measuring and actioning against personal and team goals that support the long-term goals of the organization• Collaborate with cross-functional supply chain partners to improve service and reduce waste

• Managed replenishment for Wal-Mart distribution centers• Led team in building continuous improvement mindset, identifying value-added project opportunities• Engaged team to improve customer ordering patterns, improving payload and reducing transportation costs by $8M/year and preventing 120 tons of CO2 emissions annually• Led order replenishment analysis for infant and adult nutrition in collaboration with CPFR team to improve service levels from 82-92%

• Developed highly successful specialty coffee programs and provide operational support to more than 600 accounts serving Nestlé Coffee products in foodservice in assigned geography of Arizona, New Mexico, and Texas• Analyzed PowerBI to identify and prioritize growth opportunities in existing account base, resulting in top sales rank in new beverage platforms• Collaborated with business development managers in the sales process to onboard 27 new accounts (2019)• Ranked #1 Operations Specialist in business growth in nation, achieving $1.4M in topline revenue growth (2019)• Developed and implemented supplemental training program for international market, remotely during Covid quarantine April 2020

• Successfully onboarded 50 new “We Proudly Serve Starbucks” foodservice operations in Arizona• Influenced operators to improve brand representation through quality coaching and accountability, resulting in 8% revenue growth of base business• Coordinated and supervised third-party vendor installation activities

• Managed all day-to-day operations of Starbucks retail cafe, including financial performance, staffing, ensuring product and customer satisfaction, and meeting continuous improvement goals• Developed several hourly partners to salaried management positions, and led training for new store managers• Led five stores as store manager, including opening two new stores, elevating an under-performing store from decline to double-digit growth, and a dual-store management assignment• Partnered with District Manager to train and open three licensed stores• Drove partner (employee) engagement in the College Achievement Plan, led district with 20% participation rate