With over two decades of experience in the IT service industry, I am a seasoned IT Specialist and the current Vice President/General Manager of Cowabunga! Computers in Honolulu. My career spans a broad spectrum of roles, including technical support, network and systems administration, and executive management. I have cultivated expert-level skills in various domains such as IT security, networking, and operational system software, holding a deep understanding of both technical and strategic aspects of business management.In my current role, I oversee all operational elements including HR, operations, client relations, technical escalations, and direct customer engagement. My responsibilities also encompass procurement, project planning, and the management of a dynamic team responsible for maintaining over 150 Servers and 800 endpoints. I serve as the primary liaison for clients and vendors, ensuring that all service delivery aligns with our high standards of excellence.My technical acumen includes profound knowledge of cutting-edge security and networking technologies, which allows me to efficiently safeguard client systems and data. Additionally, I am skilled in a variety of operating systems and programming languages, and I keep my skills sharp and up-to-date by engaging with the latest industry literature and participating in relevant online communities.I am passionate about mentoring and leadership, striving to impart a sense of punctuality, reliability, and dedication in my team. I believe in proactive learning and constant improvement, both personally and professionally, to stay ahead of industry trends and deliver the best possible outcomes for our clients. My career is a testament to my dedication to the field of IT and my commitment to the success of our clients and our team at Cowabunga! Computers.