Brandon A. Smith Email & Phone Number

Fernandina Beach, FL, US

San Antonio, TX, US

San Antonio, TX, US

Calgary, Alberta, CA

Boca Raton, Florida, US

• Champion hyper-growth, overseeing daily operations and decision-making to accelerate ARR by 1103%, from $2M to $20M within 2 years, and moving the company from #236 to #103 on the Inc. 5000 list
• Spearhead cost savings efforts, conducting vendor negotiations, reducing cogs, leveraging EPO, and offshoring various business operations to cut costs dramatically
• Built relationships with prominent investors, earning respect and trust while securing a $12.5M Series A and a $25M Series B raise
• Drove scalability during the COVID-19 Pandemic, initiating an international sector of the company to expand human capital from 15 to 250 employees within 3 months and rapidly increase revenue
• Lead customer success charges, delivering an exceptional customer experience to achieve a 105% net client retention YoY
• Single-handedly landed the inaugural contract in the new corporate proctoring market with Google and formed partnerships, and conducted negotiations with prestigious clients, including Meta (formerly Facebook).

Chicago, IL, US

Chair

• Forged relationships with critical investors, securing a series B raise of $30M to expand the market reach and catapult the company to the next level
• Integral in increasing ARR from $5M to $40M through account expansion, upsell, and client retention, in conjunction with new business hyper-growth
• Leveraged exceptional customer relationship management skills, achieving 120% net client retention and a 98% retention rate across an 1800 client base
• Developed and implemented enhanced processes, procedures, and tools to scale the company from 35 to 250 employees while improving efficiency, productivity, and morale
• Oversaw 24/7 global operations, managing employees across 8 countries and 8 industry-leading functions, including Global Customer Success, Global Customer Care Level I and II, Professional Services, Education.
• Spearheaded the merger and acquisition for the 2018 UK procurement to drive tremendous growth and revenue for the company

• Appointed an interim member of the executive team, serving as the highest-ranking member of customer success and operations, impressing senior leadership with a stellar record of performance
• Instrumental in the company’s global expansion, instituting 24/7 operations in APAC, EMEA, and Canada, leading to explosive organizational growth
• Delivered incremental revenue, utilizing industry expertise and robust leadership abilities to manage resellers in APAC and EMEA
• Created and launched performance KPIs, consistently evaluating the effectiveness of the team and providing transparency into customer health, satisfaction, and retention to maximize performance and drive optimal outcomes
• Revitalized the renewal process, implemented an at-risk process, and leveraged executive sponsorship on strategic accounts to attain a 5% increase in the renewal rate, from 90% to 95%
• Facilitated cross-departmental alignment to achieve end-to-end execution of an outstanding customer experience while enhancing the employee CSAT

• Led the health sciences, undergraduate, law, K12, bar certification, and enterprise channels of the company, overseeing strategic partnerships with key stakeholders, creating marketing plans, and developing strategies.

Fort Lauderdale, Florida, US

• Headed the new criminal justice program across 42 campuses, recruiting, interviewing, hiring, and onboarding top-notch faculty members while ensuring the success of the inaugural program
• Managed a staff of 65+ and full P&L responsibility, demonstrating the ability to oversee multi-faceted duties concurrently while striving to meet all budgetary and academic goals
• Created a robust leadership team of program chairs and other staff members, focusing on increasing retention, improving course scheduling, optimizing the use of campus facilities, and resolving administrative issues.
• Repositioned a struggling campus in under 90 days, successfully restoring its accreditation to save it from closure and managing the daily operations of the campus afterward to continue academic achievements
• Directed compliance efforts, diligently working to meet compliance with the state department of education, accreditation, and company criteria and regulations to ensure the safe and proper functioning of all 42 campuses
• Successfully spearheaded ACICS accreditation conversion, resulting in an impressive record of 0 citations across tenure

Fort Lauderdale, Florida, US

Fort Lauderdale, Florida, US

Fort Lauderdale, Florida, US

Fort Lauderdale, Florida, US

-Patrol Officer-K9 officer (DEA Taskforce) - HIDTA Jacksonville, FL-Street Level Narcotics

Masters, Business Administration

Bachelor Of Business Administration - Bba

Associate Of Arts - Aa (Criminal Justice)